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Wired or wireless? Shut down the computer. Unplug the NetGear. Unplug the ISP modem, remove battery, if applicable, Check ALL cables and connections, reseat ALL connections. plug in the ISP modem, wait for selftest. Plug in the NetGear, wait for selftest. Reboot the computer. Try connecting with a Ethernet cable if you are trying to connect wirelessly to verify. If that fails, contact your ISP to verify signal comming in. Have a ISP tech come out to analyze the signal.
Have you tried to reset router. It has to be done in order.
1. unplug router
2. unplug modem
3. shut down computer and restart after waiting 1 min
4. after restarting computer plug power back into modem and wait for all the lights to start blinking
5. after the modem is working plug power back to router and plug in the computer with ethernet cable and make sure you have internet,
6. try to link up with wireless,
If this does not work you will have to setup the router for wireless if it is att wireless you will have to call them to give you the password to set it up.
You may need to reboot your cable modem before plugging in the router's power cord.
Are you certain that you re-plugged the Ethernet cable from the cable modem into the correct port on your Netgear router?
If plugging your computer directly into the cable modem allows you to go online, then just re-boot the router once all of the ethernet cables are plugged in to the correct places and then power it back on, and you should be okay.
First try connection the Yellow ethernet cable from the rca modem to your computer's network connection. If you get a connection this way, then your modem will work with a ethernet cable. If not, then call Comcast for help. The modem ethernet out to computer port must be connected to the wan line of the router. Then you can connect an ethernet cable from your computer network connection to one of the 4 ports of the router. For wireless connections you must set up the router and wireless adaptor with the same settings to connect. Follow the routers directions.
Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.
Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.
Check the socket in either the router or the PC. I had the same problem, only with my modem. When I inspected the port, the pins were misaligned, causing it to drop a connection. I corrected mine with a screwdriver, which is not ideal but it works.
Just plug the cable modem ethernet into the input to your router and you will be fine. Just remember, if you decide you want to make any changes to your router settings through your browser, make sure you hook up an ethernet line from your laptop to the router before making any changes. The reason for this is if you make a change in security settings on your router while wireless, the router will reboot and if your laptop did have the settings changed in it, you can be locked out. Not that you can't get back in, but it is a pain to have to do.