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Cant get photos from computor to digital frame

Hi,we have got a 13897 digital photo frame.we have followed all instructions but cannot get photos from our computor to the frame.usb is connected & highlighted on screen.when we go to directory of files there is no picture files listed.please help.we know we have got lots of picture files on our computor.thanx

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Hi, i put the photos onto a disc, then transferred them to 13897 frame! I know it seems silly, but i was jst trying everything. Good Luck!!

Posted on Jan 12, 2009

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I just purchased a Sakar digital photo frame keychain. I downloaded 22 photos from my Documents displayed on Active Images Express but from there is where I'm having trouble getting the photos to the...


I feel your pain. Go to their web site and download a readable manual http://images.google.com/imgres?imgurl=http://www.sakar.com/images/resources/thumbs/12690%2520black.jpg&imgrefurl=http://www.sakar.com/p-169.aspx%3Fcategoryid%3D155&usg=__UCOoniXB9VJe9zn80S4X1J8mj7o=&h=120&w=104&sz=9&hl=en&start=8&um=1&tbnid=5j97XYF3RmFbdM:&tbnh=88&tbnw=76&prev=/images%3Fq%3Dsakar%2Bdigital%2Bphoto%2Bframe%2B12490%26um%3D1%26hl%3Den%26rlz%3D1T4GGLL_enUS305US305

The key is to hit the send photos button in the upper left hand corner of the main page. that will open up the photo viewer. Once there the instrutions actually make sense. going to select Photos and opening active image express will not down load the pictures, you have to get to the photo viewer v2.3. the manual is correct you just have to read if very carfully.

Good luck

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