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Microwave key pad stopped working

The key pad stopped working on my microwave. There is power to it, the inside light works, but none of the keys work.
After heating up coffee and taking it out with time left on the timer, I pressed the "clear" button and nothing happened. Unplugged it and plugged it back in, now it's in start up mode and wants the clock set but the key pad is not working.

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  • aamayes Jan 01, 2009

    GE
    HVM1540DN1WW


  • jlsports Mar 12, 2009

    Exact same situation and end result as the previous post. Fortunately, the microwave is only still 10 months old and covered by GE.



    GE over-the-range microwave oven

    HVM1540L

  • William Miller
    William Miller May 11, 2010

    Please reply back with your brand and model number so we can help you.

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  • Microwave Ovens Master
  • 8,820 Answers

Okay, thank you for that.

You have a failed membrane keypad, but on this model, it is not available separately.

You would need to order the control panel assembly, part # WB56X10817, which you can get here for far less than GE charges.

It costs more than just a membrane would, but is much simpler to replace.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Then you remove your circuit board from the old frame and install it in the new frame.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jan 03, 2009

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I report from owner manual.

F3 means : Short circuit on key panel (your touch pad).
You get F3 error if a shorted key panel is detected for more than 60 seconds.
Solution: . Replace key panel (touch pad).

Try first unpluggign power cord for five minutes.

If you think that the problem may had been caused by water inside the keypad you can try using an hairdryer on the keypad, taking care not to melt the keypad plastic.
If that does not work, then replace the keypad.

You can buy replacements here. or Order GE Microwave Ovens Parts Here

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Hopefully one of those will work.

If none of these work for you, contact Sanyo Service Customer Service.

We're happy to help and we appreciate your thoughtful rating of our answer.

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The control panel has the child lock turned on.

The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

If that doesn't work, try holding down the "0" pad for about 5 seconds.

Different models use different keys, so try "Stop/Clear" and other keys.

If all that fails, contact LG customer support at 1-800-243-0000 or http://us.lgservice.com

We're happy to help and we appreciate your thoughtful rating of our answer.

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