Question about HP PSC 2175 All-In-One InkJet Printer

1 Answer

Printer malfunction I have the HP PSC 2179 all in one and the problem I have is that the printer will not print anything from my pc eg. Word, notepad or from the net. It does go through all the actions of printing, the paper is drawn in and the ink cartridges are shuttling back and forth but the paper comes out blank. There is nothing wrong with the ink because it will print all the diagnostic pages and it will print a document from the scanner using HP manager. I have formatted my pc and installed all the latest drivers and patches but to no avail. It did work for one day after I had formatted the pc but then nothing. I have done all the troubleshooting exercises from the HP site but it did not help. I dont think that it is anything mechanical and I think that the unit must be communicating with the pc otherwise I dont think I would have been able to print the diagnostic pages. Please help....

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  • Carl Gillam May 08, 2007

    I have been into printer properties and the printer is installed to the virtual printer port for usb. Does this make a difference to your solution?

  • Carl Gillam May 14, 2007

    I think I may have solved the problem. I have formatted my pc and turned of Windows updates. I have a feeling that the Windows verification tool was the culprit but I am not going to use any updates to make sure. I dont know how risky this may be but I am going to chance it just to have a working printer.

    By the way, dont try and delete any windows updates in your "Add/remove programs" folder. I tried it and my pc became amazingly unstable and most things refused to work.

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  • 2,985 Answers

Diagnostic pages are usually internal to the printer- not generated in the PC. Scanning and printing can also be PC Independant[ like printing photos from media cards in ther stand alone mode - No PC required. So go back to the printer. Go to start/printers and faxes- dig out out the driver CD and reinstall- make sure when this is going on you direct the comm away from LPT1 to a USB setting. Do that then come back.

Posted on May 07, 2007

  • john ash
    john ash May 07, 2007

    So go back to the printer.
    I should have written - Go back to the computer.

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