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it sounds as if the actuator returning the water to the spa is not responding. when you hit spa, the 'draw' and 'return' valves must be in the right position. if the draw switches to spa but the return stays on pool, the spa will drain
If you are asking if you should have the pool or spa button on, then the answer would be pool. Pool mode creates suction from be pool and should be set up to return to both the pool and spa. This setup allows all the water to be filtered and or heated at the same time.
The valve actuator on the suction side is either bad or the toggle switch on the back is in the wrong position. There are 3 positions for the switch on/off/on. It should be in either be all the way up or all the way down. In spa mode move the toggle switch. If it still doesn't move then you have a bad actuator. If it moves someone has moved the switch.
On the automated valves there are tiny switches on one end or under the valve actuator. When you switch to the spa mode the suction valve should should move to fully block pool drains. The return valve should fully block the pipes to the pool returns and spa fountain. If one or both of these valves is not fully blocking the pipes to the pool then the tiny switch on that valve is in the wrong position or an operator is defective. The middle position of either of these switches turns the operator completely off so it cannot move. That is the position to avoid unless you want to operate it manually. One of the other switch positions caused the valve to move in one direction and the other switch positions causes the valve to move in the other direction. If you set the switches so when in the spa mode water is circulating only in the spa then you have the valves in the right position. Next, place the system into the pool mode. Both valves should move to the other position. If not then the valve operator that doesn't move has a problem. It could be the operator, the wiring, the control panel or a stuck valve in that order. All of this sounds complicated but once you know how the operators should act when you flip those tiny switches and how the valves should act when in the spa and the pool mode then getting the switches set right is simple. I hope this helps.
No. Make sure there are no programs for the spa. Double check this. I assume this is a pool/spa combination. If so, check the valve actuators at the pool equipment. Do this by manually turning on the pool with your Remote control unit. There should be no water disturbance in the spa. If so, your valve actuators need to be reset. There is a metal toggle switch on the back of each valve that you can switch to set the valves to pool or spa.
*********** board at the equipment may also be the culprit. Try resetting it by pressing the small recessed reset button on the front of the panel with the tip of a pencil or pen. If neither of these slove your problem you probably need a new mother board. They are very expensive. Check to see if yours is still under warranty. Your builder can tell you this or you can email or call Jandy with your model and serial number found on the back of the board. Good Luck
You cannot drain the spa using the indoor controller, unless the valves out at the equipment are set wrong. go to the outside pannel and put the system in" service mode"(using the button on the left). then push the button on the right till it says "spa fill".There are 2 "accuators" (or automated valve turners) They are black rectangular boxes connected to the water valves. Use the toggle switches on the side to turn the vales to the correct positions. You want the pump to **** from the pool and return to the spa. Now turn on the filter pump and let it run till the spa is full. Put the system back in "auto mode" and you are done.