Question about Epson Stylus NX400 InkJet Printer

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Just installed Epson NX400 printer. Keep getting M88/69 "Cannot recognize ink cartridges" error. Tried re-inserting cartidges twice already and still same error. What next?

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  • olson6493 Jan 01, 2009

    Just installed epson stylus nx400 printer. error b88/69/68 cannot recognize ink cartridges

  • Anonymous Feb 05, 2009

    tried all these things. Same problem. No! Solution. Second nx400. This looks like a real manufacturers defect.

  • jackie780 Mar 24, 2009

    It says replace ink cartridges and so i did except for the black which i just replaced 3 weeks ago. But it looks like it doesnt recognize the replacement..what should i do?

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I found a solution to the same prolem that you guys have. I took the cartridges out and shook them horizontally, instead of vertically, with the large surface up for 3-4 seconds. Re-inserted them back in. Then I started seeing on the LCD "Recharging Cartridge". When it returned to regular copy screen, I turned the printer off and turned it back on. No more error message. It's been working for almost a day now. Try it to see if that works for you. Good Luck.

FYI. I just bought NX400 last Friday. The error message came on this morning.

Posted on Mar 06, 2009

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If you have re-inserted the inks, then you might have a faulty ink cartridge. M88/69 indicates Magenta is not recognized and B88/69 is for black. You can have the store replace those inks for you or contact Epson tech support.

Posted on Jan 03, 2009

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Hi there

You can download this from my website.
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