My Kodak 5100 will not print anything that requires black ink. I've replaced the both cartridges on two separate occasions, but still no luck. Any suggestions before I toss it out in the garbage?? It's not even a year old.
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The KODAK All-in-One Printer uses an advanced built-in printhead. The system is designed to provide excellent image and text quality, while eliminating the need to purchase new printheads every time you replace inkcartridges, and saving you money. The printing system requires that both the black and color inkcartridges be installed to print. If either cartridge is not installed or is out of ink, the printer or printhead will not print correctly.
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Unfortunately, you cannot used the printer if one of the ink cartridge is empty., compare to the other printers you can print a black text or gray scale if the color is empty or one of the cartridge is empty.
All kodak printers work the same both cartridges should have ink on ink before you can use It.
The printer is very good.I ve been using it for approx 1 year now.The printer works on a combination of both black as well as colour ink cartridges.If any of the cartridge is empty,printer will not print.Kindly call Kodak with your problems at 1800 421 6699 and they will take care of the issue for you.
1.Please verify that the ink cartridges are intact and securely inserted into the printhead.
a.Lift the printer access door, then remove the ink cartridges from the printhead
b.Verify that the label on the ink cartridges is intact, and the cartridges are not damaged.
c.Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.
2.Clean the printhead.
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your computer, open your Kodak AiO Home Center software. b.Click
on the Help (?) button. c.Click
on the Maintenance option. Click
on the Clean Printhead option
3.Print Demo Page.
Press Photo and Copy buttons at the same time for 2-3 seconds or until the printer starts printing then release the buttons.
If issue persists,the printhead on your printer require replacement. Call 1.800.421.6699
Contact Kodak support from the Kodak webpage. Do the chat online. Sounds to me that it is the printhead. They may find that the printhead needs to be replaced. I did it today and they are sending me a new printhead plus spare ink cartridges for free (2-3) days.