Question about Philips DIRECTV H20 DTV Receiver

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Direct Tv Receiver No sound Black Screen

Baby hit button on Receiver last night restarted and searched for signal downloaded guide and information for channel but no sound and black screen where feed for channel sould be called direct tv they are clueless will have to send repair man. help its new years day husband needs tv.

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Unplug the power from the reciever for a few moments. plug it back in and let it load. once its finished turn to channel 201. Usually it the reciever is on an unavailable channel (channel with no programming) when it restarted it will go back to that unavailable channel hince the black screen and no sound.

Posted on Jan 04, 2009

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1 Answer

The channel guide only shows no information available most of the time


sidbashford

You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.

If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.

Ray Calo
DISH Network

Feb 26, 2011 | TV Receivers & DVRs

1 Answer

Guide says "no information" even after a hard restart


Hello Daniel Busa with Dish Network's customer service. I read your question try pressing menu 6-1-1 go to check switch hit select, then go over to test and hit select. Once it finishes cancel all of the way out, it should acquire signal and download the guide.

Sep 21, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

MY CABLE WENT LAST NIGHT ABOUT 12 O'CLOCK. A.M . I CALLED A TECH AROUND 7 A.M. I,LL HAVE TO PAY FOR A TECH TO COME OUT. OK, I GOT TV#2 THE ONE WITH THE BOX. T V #1 I CAN,T GET IT TO WORK. THEY ARE ON ONE...


jefferswjj,

What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.

Ray Calo
DISH Network

Aug 02, 2010 | DISH Network ViP722 DTV Receiver /...

1 Answer

Does not allow me to record a live tv showit says: error: unable to aquire program guide information what can i do to record it?


Guest,

Are you still having problems recording live TV shows? You can try unplugging the receiver from the power outlet for 10 seconds and plug back in. This will make the receiver reboot and then acquire satellite signal. Once the acquisition is complete, a program guide download will take place. Allow the download and see if the receiver will allow you to record.

If it doesn't, then run a check switch test. Press your menu button to bring up the main menu. Press 6, 1, and 1 on the remote which will take you to the Point Dish screen. Upper right hand corner of TV screen is a button, "Check Switch". Maneuver to that button and select. You will now be at the "Installation Summary" screen. At the bottom of screen, select "Test" button. Allow the test to run. After completing, it will automatically take you back to installation summary screen. Check for any errors windows. Exit completely out of all menus till you are back to "Acquiring Satellite Signal". Allow program guide download after acquisition, then check if you can record.

I hope this helps.

Ray Calo
DISH Network

Jul 15, 2010 | DISH Network DVR-625 DTV Receiver /...

2 Answers

Guide shows info not available and is recording all kinds of weird stuff.


Recording weird stuff:

sounds like you have accidently created timers.

hit the dvr button 3 times then arrow up to 'Timers'

arrow up to 'Edit List'

here you can select the timers you do not want then select delete

Info Not Available:

run a check switch test

hit menu 6 - 1 -1

highlight 'check switch' and press select

highlight ' test' and press select

wait for the test to finish

if an error pops up there is probably a signal issue, otherwise exit out

you will get attn 015 message, allow this to finish and you will get 330

this is the guide downloading... if this does not happen go to
menu - 6 - 6 and select yes

if it still does not download call dish network













Jan 28, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

I get 110 direct to receiver or 119 direct to receiver (dish 500) but when I use the sw21 switch I only get one


Hi

Thanks for using FixYa. As per the issue you described, I think you are not able to switch to Channel 21. It means that it has either been deleted from the projection TV or you have set the parental control guides. To correct the former, access the Channel controls by pushing the "Menu" button and maneuver the channel icon, then press "+". Select "Favorite Channels," and then the "+" button again. Then type the number of the channel (21) you are not able to watch and press the "+" button one last time. To access the parental control channels, press "Menu" and maneuver the Parent icon, and press "+." Enter your four-digit password and use the arrows on the remote to change the overall settings. After performing this procedure hit the "+" key one more time. Now you will be able to watch channel 21 as before.

Please tell me the model number of your Unit so that I can provide you with model specific information.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Sep 16, 2009 | RCA DISH Network(r) 311 Satellite System

1 Answer

Have Direct TV using a Sony Digital Satellite receiver model #SAT B2-2 /Sony Satellite dish purchased in 7/97. I get local channels thru Direct TV. Recently, local channels will show on the Direct TV guide...


Your dish is out of alignment. The local channel satellite doesn't have as strong of a signal, so a slight misalignment will cause problems.

It could also be an F-connector needs to be replaced at the dish or multiswitch (if you have one). Sometimes moisture builds up inside the connector and corrodes the copper stinger inside.

If you go into your satellite signal strength menu and find the local channel satellite, you're sure to see either a weak signal or an intermittent one.

One more thing, if a tree has grown in the line of sight between the dish and the satellite, this will cause signal problems too. In this case, you either have to trim the tree or move the dish.

Hope this helps!

P.S.
The customer service reps at DirecTV usually idiots reading from a script with no real field experience.

Mar 25, 2009 | TV Receivers & DVRs

1 Answer

Direct TV DVR record light on, but it won't do anything


contact directv 800-531-5000 if you have the protection plan a new receiver will be covered under most circumstances. sounds like a bad receiver. hope this helps

Mar 24, 2009 | Directv Plus DVR DTV Receiver / 100-Hours...

2 Answers

Direct TV DVR sound/no picture or pict. no sound


My Direct TV has no sound or picture but does show channel info at the top. Any help is appreciated.

Dec 13, 2008 | Directv (R10) DTV Receiver / 70-Hours...

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