Baby hit button on Receiver last night restarted and searched for signal downloaded guide and information for channel but no sound and black screen where feed for channel sould be called direct tv they are clueless will have to send repair man. help its new years day husband needs tv.
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Re: Direct Tv Receiver No sound Black Screen
Unplug the power from the reciever for a few moments. plug it back in and let it load. once its finished turn to channel 201. Usually it the reciever is on an unavailable channel (channel with no programming) when it restarted it will go back to that unavailable channel hince the black screen and no sound.
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You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.
If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.
Hello Daniel Busa with Dish Network's customer service. I read your question try pressing menu 6-1-1 go to check switch hit select, then go over to test and hit select. Once it finishes cancel all of the way out, it should acquire signal and download the guide.
What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.
Are you still having problems recording live TV shows? You can try unplugging the receiver from the power outlet for 10 seconds and plug back in. This will make the receiver reboot and then acquire satellite signal. Once the acquisition is complete, a program guide download will take place. Allow the download and see if the receiver will allow you to record.
If it doesn't, then run a check switch test. Press your menu button to bring up the main menu. Press 6, 1, and 1 on the remote which will take you to the Point Dish screen. Upper right hand corner of TV screen is a button, "Check Switch". Maneuver to that button and select. You will now be at the "Installation Summary" screen. At the bottom of screen, select "Test" button. Allow the test to run. After completing, it will automatically take you back to installation summary screen. Check for any errors windows. Exit completely out of all menus till you are back to "Acquiring Satellite Signal". Allow program guide download after acquisition, then check if you can record.
Hi Thanks for using FixYa. As per the issue
you described, I think you are not able to switch to Channel 21. It means that it
has either been deleted from the projection TV or you have set the parental
control guides. To correct the former, access the Channel controls by pushing
the "Menu" button and maneuver the channel icon, then press
"+". Select "Favorite Channels," and then the "+"
button again. Then type the number of the channel (21) you are not able to
watch and press the "+" button one last time. To access the parental
control channels, press "Menu" and maneuver the Parent icon, and
press "+." Enter your four-digit password and use the arrows on the
remote to change the overall settings. After performing this procedure hit the
"+" key one more time. Now you will be able to watch channel 21 as
before. Please tell me the model number of your
Unit so that I can provide you with model specific information. Please
do accept the solution if the issue is resolved or else revert for further
assistance. Thanks Rylee