Question about Philips DIRECTV H20 DTV Receiver

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Direct Tv Receiver No sound Black Screen

Baby hit button on Receiver last night restarted and searched for signal downloaded guide and information for channel but no sound and black screen where feed for channel sould be called direct tv they are clueless will have to send repair man. help its new years day husband needs tv.

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Unplug the power from the reciever for a few moments. plug it back in and let it load. once its finished turn to channel 201. Usually it the reciever is on an unavailable channel (channel with no programming) when it restarted it will go back to that unavailable channel hince the black screen and no sound.

Posted on Jan 04, 2009

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Posted on Jan 02, 2017

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The channel guide only shows no information available most of the time


sidbashford

You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.

If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.

Ray Calo
DISH Network

Feb 26, 2011 | Televison & Video

2 Answers

Black screen


Possible causes
  • Your TV is not receiving or displaying the signal from your DIRECTV® Receiver.
  • Your receiver has correct guide information, but is not processing video correctly.
  • You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.

Solutions
  • Turn TV off and on.
  • Make sure light on front panel of receiver is lit.
  • Press the "TV/DSS" button on the remote control or front panel of the receiver (not all receivers have this option).
  • Reset the receiver by unplugging the power cord for 15 seconds.
  • Check all cable connections between the dish, receiver and TV.

If the picture is black, but the program title and description display in a banner the top of the screen:
  • If the problem is only occurring on a few channels, check the detailed description of the program through the on–screen guide on those channels. Often, we display a blank screen with a banner before and after a high–profile event to alert customers about the event.
  • Reset the receiver by turning off and unplugging the power cord for 15 seconds.
  • Run a signal meter test to check your signal strength (press "menu" and look under "setup" or "installation").

If your signal strength is below 70 (or below 60 on HD receivers) in clear weather on transponders 1 and 2, see our troubleshooting steps for "Searching for satellite signal. Please stand by." You may see zero strength on transponders 4, 12, 18, 20, 26 and 28. This is normal in many areas. Your system manual shows how to run cables and point your dish.

Oct 24, 2007 | Toshiba 30HF66 30" TV

1 Answer

Guide says "no information" even after a hard restart


Hello Daniel Busa with Dish Network's customer service. I read your question try pressing menu 6-1-1 go to check switch hit select, then go over to test and hit select. Once it finishes cancel all of the way out, it should acquire signal and download the guide.

Sep 21, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

MY CABLE WENT LAST NIGHT ABOUT 12 O'CLOCK. A.M . I CALLED A TECH AROUND 7 A.M. I,LL HAVE TO PAY FOR A TECH TO COME OUT. OK, I GOT TV#2 THE ONE WITH THE BOX. T V #1 I CAN,T GET IT TO WORK. THEY ARE ON ONE...


jefferswjj,

What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.

Ray Calo
DISH Network

Aug 02, 2010 | DISH Network ViP722 DTV Receiver /...

1 Answer

Does not allow me to record a live tv showit says: error: unable to aquire program guide information what can i do to record it?


Guest,

Are you still having problems recording live TV shows? You can try unplugging the receiver from the power outlet for 10 seconds and plug back in. This will make the receiver reboot and then acquire satellite signal. Once the acquisition is complete, a program guide download will take place. Allow the download and see if the receiver will allow you to record.

If it doesn't, then run a check switch test. Press your menu button to bring up the main menu. Press 6, 1, and 1 on the remote which will take you to the Point Dish screen. Upper right hand corner of TV screen is a button, "Check Switch". Maneuver to that button and select. You will now be at the "Installation Summary" screen. At the bottom of screen, select "Test" button. Allow the test to run. After completing, it will automatically take you back to installation summary screen. Check for any errors windows. Exit completely out of all menus till you are back to "Acquiring Satellite Signal". Allow program guide download after acquisition, then check if you can record.

I hope this helps.

Ray Calo
DISH Network

Jul 15, 2010 | DISH Network DVR-625 DTV Receiver /...

2 Answers

Guide shows info not available and is recording all kinds of weird stuff.


Recording weird stuff:

sounds like you have accidently created timers.

hit the dvr button 3 times then arrow up to 'Timers'

arrow up to 'Edit List'

here you can select the timers you do not want then select delete

Info Not Available:

run a check switch test

hit menu 6 - 1 -1

highlight 'check switch' and press select

highlight ' test' and press select

wait for the test to finish

if an error pops up there is probably a signal issue, otherwise exit out

you will get attn 015 message, allow this to finish and you will get 330

this is the guide downloading... if this does not happen go to
menu - 6 - 6 and select yes

if it still does not download call dish network













Jan 28, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

The trouble started with losing the signal briefly and then gradually got worse until no signal and search for satillite came on. trouble shooting chart used.No signal strenth .the high def system was...


If the screen says searching for satelite the prblem is with the satelite receiver not the TV. (not familiar with Direct TV problems - usually signal strength alignment issues)

Sep 22, 2009 | Televison & Video

2 Answers

Direct TV DVR sound/no picture or pict. no sound


My Direct TV has no sound or picture but does show channel info at the top. Any help is appreciated.

Dec 13, 2008 | Directv (R10) DTV Receiver / 70-Hours...

1 Answer

No Video or Sound


Hello Mabsab:

The repairs may cost starting at $ 75.00 to $100.00 for the estimate and basic trouble shooting the final cost of the repair may be about $200 to $400.00 dllars depending on the price of the part and the labor that is charged.


Aug 17, 2008 | Mitsubishi WS-55857 55" Rear Projection...

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