Question about Kenmore 62702 Microwave Oven

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Please help....It was just like a "Frankenstein" movie.

My Sears Kenmore Microwave was just manufactured in Oct.2004. Last night I put a plastic bowl of frozen veggies inside, closed the door, & pressed # 1; at which time the light went on, the fan started running, the turntable started turning, and I heard a buzz and saw a miniature lightning bolt inside the microwave (just like in the Frankenstein movie)....everything happened at once. but the food never got cold. I put the food in for another 2 mins; everything worked, but the food was still ice cold. Another 2 mins; everything was still working, but still ice cold veggies. What would cause this to happen, and what is in fact could be wrong with this almost brand new microwave? My thanks in advance for your assistance. Johanna.

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Re: Please help....It was just like a "Frankenstein"...

Normally that aarcing is due to food particles or grease trapped in the waveguide. It will arc over and over until it is removed. The other, worse possibility is that the stirrer or magnetron has failed. If it'sd still under warranty, I would call the nearest Sears store for service. If you or a friend decide to work on it, we have *critical* safety & disassembly info at our site, which is linked at our listing here on FixYa: You can find helpful exploded view diagrams and order parts by entering your full model number (without the suffix) here: (the 3 is correct)

Posted on May 07, 2007

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The Galaxy microwave oven that you speak of was manufactured by Sears, Roebuck and Company. This brand of microwaves is no longer manufactured by Sears. Sears has went to a new model the MD series that you can purchase. However, if you are just looking for a few parts like the plate, manual, etc. the following website has parts and the manual

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Determining the Age of Your Maytag Appliance

This advice applies to all appliances manufactured by Maytag. Determining the manufactured date of most appliances is accomplished by looking at the SERIAL NUMBER. On Maytag appliances this is determined by the following method:

The LAST two letters in the serial number identifies the date code.

Example: 123456FY

The 1st Letter is the YEAR.

A – 1978/2002
B – 1966/1990
C – 1979/2003
D – 1967/1991
E – 1980/2004
F – 1968/1992
G – 1981/2005
H – 1969/1993
J – 1982/2006
K – 1970/1994
L – 1983/2007
M – 1971/1995
N – 1984/2008
P – 1972/1996
Q – 1985/2009
R – 1973/1997
S – 1986/2010
T – 1974/1998
U – 1987/2011
V – 1975/1999
X – 1988/2012
Y – 1976/2000
Z – 1977/2001

The 2nd Letter is the MONTH


NOTE: Some later model Maytag appliances are manufactured by Whirlpool. The serial numbers may be in a different format. Check the MODEL number for any of the following prefixes:

106, 110, 198, 562, 664, 665.

These prefixes indicate the manufacturer as Whirlpool.

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Thanks for your input - be sure to relay these messages to Sears.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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You may be able to download the installation instructions from the Sears parts site.

Just enter your model number there.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

On the resulting page, look to the right for the blue "View manuals" button. Click it.


That Sears-related site has many free manuals. While the manuals they list there are all free, they will ask you to register.

Many times, the owner's manual will have the installation instructions inside.

If yours is not listed there for free, you would have to order it through the
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We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Since it's under warranty, they will replace or repair it at their choice, and if they replace it, it will be the same model or a "like model".

I'd ask them about it.

We're happy to help and we appreciate your thoughtful rating of our answer.

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Details of our service and critical safety information and disassembly information is at our site, linked here on Fixya:

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