Question about Microsoft Zune JS8-00001 Digital Media Player

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120 GB Zune wont turn on or charge like its complely dead.

120 GB Zune will not turn on and when i plug it in, it does nothin,
this started a couple days ago as another problem. the zune would be on and playing,and then just restarts itself, so i put it dwn and left it there for a day. the next time i picked it up the screen was black,it wouldn't tur on, and it wouldn't charge either. i tried hooking it up to the computer,but i got nothing.
i dont know wat to do

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  • barnard555 Jan 08, 2009

    I have the exact same problem. I think we'll have to just bite the bullet and send it back for repair.

  • SantaBacon Jan 09, 2009

    I got my 120GB Zune for Christmas, loaded it up and everything was gravy. Tonight I turned it off by holding down the play/pause button like I normally do and when I tried to turn it back on it didn't respond at all. I plugged it into a wall charger and my computer and neither have warranted a response. I really hope I don't have to send for a new one and if I do, it had better be free.

  • Anonymous Jan 28, 2009

    Description you ask? Easy, my black 120 is ALL BLACK and nuthin' else. Won't turn on, charge etc... Got it for my BD 1/15/09

  • CobraZune Feb 04, 2009

    the screen was black,it wouldn't tur on, and it wouldn't charge either. i tried hooking it up to the computer,but i got nothing.

  • Joey Dirt
    Joey Dirt Feb 16, 2009

    mine died too, and i have had it for more than a month. Plus i am in Iraq and i really dout zune will help. Look like i will have to find my 4gb :-(

  • tjohn09 Feb 23, 2009

    My Zuine only shows my picture. Its like a frozen or something but is it allows me to put the password in.

  • snorztnt Mar 13, 2009

    Bought my son a 120GB zune for Christmas. Died about a week ago and is not nothing but an expensive paperweight. Dread trying to deal with Microsoft, but it's that or fork out another 200-300 bucks for a new one.

  • Anonymous Mar 14, 2009

    Same thing...used it for about 1 hour

  • darkrelik696 Mar 22, 2009

    I have the same problem and tried to charge it off a radio shack Igo wall charger and still get no response :( i have had mine about 4 months and was not having any problems with it all. used it yesterday set down picked it up this morning and nothing but death. very sad and disappointing. just like my xbox 360. Anyone found a solution other then wait 6 weeks for microsoft to fix there ****?

  • rdogs Apr 14, 2009

    After charging overnight, many times, the computer will not recognize the Zune. And, it won't turn on or play in my Zune Kicker speakers.

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Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

Posted on Mar 09, 2009

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Well to put it simple your battey has used up its amout of charge needed to cut on just plug it in to what ever has a usb port and just leave it. it will take some time before the charge gets back to the start up point. this just happened to me this morring. mine is working now.if you forget to put the lock on or if some snages and unlocks the zune the slightest movement will cut it on without you knowing so nextime you try to listen the battery is fully saped. (always keep your zune charged)

Posted on Mar 23, 2009

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You most likely need a new battery, which has a pretty low life time on the Zune but which can be replaced without problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too, not that difficult. Part is availableon Ebay. If you can't do it yourself, have a tech savy friend do itfor you.

Posted on Aug 24, 2010

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I have found my problem. But I dont understand, how could the battery go dead that quick if it goes to a blank screen when not being used. I found out my problem real quick shortly after I quickly charged it, the battery is DEAD.

Posted on May 15, 2009

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Following up my last post:
I tried the reset process a few times and that didn't work so I called Microsoft support and they told me that the only thing to do is to send it in for repair/replacement. Thankfully, the Best Buy where mine was purchased has a thirty day return policy on defective merchandise and I'm still within that window so I'll be taking advantage of that. I hope everything works out for you guys and that Microsoft fixes this problem.

Posted on Jan 09, 2009

4 Suggested Answers

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SOURCE: zune blank screen

my zune had the same problem. but i found a solution. hold the down button and the return key at the same time for 5 seconds. make sure you dont hold the up key while doing this because it will reformat your zune. i havnt tried the reformat but thats what i heard

Posted on Jan 20, 2009

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SOURCE: Help My Zune Turns On But Blank Screen

My zume turns on but no results

Posted on Apr 25, 2009

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SOURCE: My Zune wont turn on

Press up and the back button at the same time for about ten seconds. This should reset your zune.

Posted on Jun 28, 2009

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Posted on Jan 02, 2017

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