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Just brought a laptop and i cant get the internet to connect with the wireless at home. why is this?

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  • eecom May 11, 2010

    Hello..there could be many reasons for this. What happens when you try to connect?

    One thought to start with: check if there is a button on the laptop to enable wireless connection, and that it is switched on. Also, be sure you are close to your router while you troubleshoot the wireless connection.

    For further help, could you please tell us the make and model number of the router, your laptop make and model, and operating system (Vista, XP, etc) Thanks.....



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We need a bit more information to help you. Presumably if the router was asking you for a WEP key you would know what the problem so we have to assume you can't even see the router? The most likely thing with a NEW laptop is that the wireless modem is turned off. Since you don't say what kind of laptop, the generic answer is that there is a switch or button someplace ( usually well hidden ) that turns wireless on and off. It's usually designated with the little wireless logo. Have a quick peek at the setup guide that came with your machine.

Posted on Jan 01, 2009


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