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The problem is with the vcr section, it is stuck in eject mode thinking there is a tape. This a mechanical problem that might be repairable. The tv and vcr share some of the same circuits, you can try resetting the tray in the out position as if it fully ejected the tape. Now if this does not work it means you have a gear timing problem or bad sensor.
I have the same issue. sometimes it opens sometimes it doesnt. I use a screw driver and pry it open as i hit the eject button. this worked for a while. But it stopped comming out even with a screw driver. I poped the pink front pannel to the dvd tray off and can access the gears that make the tray come out. you just have to use your fingure to get it started and then you can pull it out. This is not a good way to fix the problem and i will be buying a new stand alone tv and dvd player for her this x-mas. Cheap products = crappy products. It worked fine for about a year or so.
Turn it [the TV] on its RIGHT side......... slowly press the eject button once every second. Pay attention to gears winning [as if something is trying to catch. If that don't work try it on its LEFT side. The gears have to be on one of the sides. If you continue to have the same problem, u need to replac the PLASTIC gear assembly.
One way i have found is to (no joke) take the back panel off the TV BECAREFUL THERE IS HAZARDOUS VOLTAGE! Look to see if there is a DVD stuck in it, if so remove it. If this doesnt work let me know, i have other possible solutions
This unit has seperate power supplies for the DVD and VCR side and the DVD side supply seems prone to failure. I have not isolated the cause, but can tell you this will require a component level repair. Unless you are a tech you may as well buy a new unit.
Laura Have you tryed to unplug the unit for a bit and try pluging back in to the wall and press the eject button before anything else!! if that dosent work try pressing and holding the power button and at the same time press the eject button. If that dosent work then theres a mechanical or electrical fault thats causing it to not function vproperly and its time for a repair person to assit you. Good Luck