Question about Andrea NC-61 Consumer Headset

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NC-61 Monaural Headset not cancelling noise

I'm using Windows Vista and my friend says he can hear "computer noises" and can't actually hear my voice, what do I do?

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It may not be due to the o[perating system
may be its due to some mechanical components in the machine

Posted on Jan 01, 2009

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How do you pair a plantronics (cs351n/a) headset with a cisco IP 7900 series phon (cp-7941g)


Go into your sound settings, and enable the +20 gain settings on your mic setting.
It's a weird thing, mics not detecting what they're supposed to do, but it happens.
Unless you haven't installed the updated drivers for the unit? Try going to the website, and d/load the updated software for it, make sure it's for your hardware, and install it. Winblows can be outdated sometimes.
Hope that helped, in one way or another.
Cheers from New Zealand
Pete
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Plug the USB connector into another available USB port.
• Check your computer's volume level.
• Check if your computer's volume is muted.
• Check your operating system's audio input and output settings.
• Check the headset's volume and mute settings.
• Restart computer.

If these don't resolve your issue, I would recommend pursuing replacement options.

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1 Answer

Using plantronics cs70 - can hear the incoming audio, but the caller cannot hear anything i am saying. have tried resetting the system, no luck.


If you have the CS70 it has a replaceable voice tube. If this is dirty or clogged with food or sugary drinks, people will not be able to hear you. That can be replaced with another voice tube. If this is a noise-canceling microphone, it is non replaceable, they are not cleanable. On the base of the unit is a microphone adjustment, it might be something that needs to be turned up.

Good luck from Headsets Direct!

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All the Plantronics USB computer headsets have noise-canceling microphones. So, if yours is picking up all the noise around you, there is something wrong with your headset. If it's still under warranty, contact Plantronics at 800-544-4660 x5 x5538 for warranty service. If not, it may be time to get a new headset.

Good luck from Headsets Direct!

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My friend can't hear my voice.


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1 Answer

No Voice Through Headset


From another website. I can't take any credit:

"I'm using Vista.

Okay, I finally figured out how to fix it ....

Control Panel -> Sound -> Right-click "Properties" -> "Levels" Tab -> Un-mute Microphone and move the slider to 100."

Then turn up the headset speaker control all the way.

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1 Answer

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try lowering the volume on the headset while using phone in quiet areas to avoid feedback.

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