Question about Andrea NC-61 Consumer Headset

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NC-61 Monaural Headset not cancelling noise

I'm using Windows Vista and my friend says he can hear "computer noises" and can't actually hear my voice, what do I do?

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It may not be due to the o[perating system
may be its due to some mechanical components in the machine

Posted on Jan 01, 2009

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Did you connect correctly the mircophone to your amplifier and from your amplifier to the correct plug?

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I bought a new noise canceling/reduction headset. How can I set it up? I tried to set it up by myself following the instructions being fed to me but the person I was chatting with could still hear some...


Usually with a noise-canceling headset, it might block out most noises, and varying to the quality it might or might not work with people's voices. Normally, there is a small switch on the headset themselves to start emitting a kind of "white noise" to cancel out the outside noises. The headset might cancel out noises that YOU hear from the outside, but it doesn't guarantee that through the mic.

I don't think there is software needed to be installed. I would look a bit more to the instruction manual to see the precise specs on the headset.

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All the Plantronics USB computer headsets have noise-canceling microphones. So, if yours is picking up all the noise around you, there is something wrong with your headset. If it's still under warranty, contact Plantronics at 800-544-4660 x5 x5538 for warranty service. If not, it may be time to get a new headset.

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We can hear the customers but they can not hear us! Help


Here's the troubleshooting from the manual:
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Couple other suggestions to try:
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Link to manual for headset:
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1 Answer

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From another website. I can't take any credit:

"I'm using Vista.

Okay, I finally figured out how to fix it ....

Control Panel -> Sound -> Right-click "Properties" -> "Levels" Tab -> Un-mute Microphone and move the slider to 100."

Then turn up the headset speaker control all the way.

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