My printer has wrapped a piece of paper around a red drum in top of back of printer. Its not just the accordian like ususal jams. It is completely wrapped around it many times. I can see it when I open the panel on top, but can not get to it. I have tried with screwdrivers to pop the top off but I don't want to break anything. Can you help me open it?
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Re: Paper is wrapped tight around a drum
Be very careful with this, as once you have opened the unit it may and often does void all warranties. Can you get to it by opening up the unit as if you are replacing ink, and go in this way? If not, all printers have to have a serviceable entry area, it may just be a be hard to locate.
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You can attempt to remove the fuser from the machine to have better access to the paper inside. It is very easy to damage the fuser roller and film when removing a piece of paper wrapped around inside.
We recommend calling for service, but worst case is you try yourself and can't get the paper out then you would just order a new fuser.
We can get you the fuser. Just call 262-993-1551. We offer free shipping.
If the paper is jamming like an accordian (sp?) effect, then the output roller assembly needs to be replaced. If its jamming at the fuser assembly, you probably have a bad gear or worn out roller. Since the unit is really old, your best bet is to replace the whole fuser assembly. You could probably do this yourself, and the fuser would be approx. $40 - $95.
if its the output assembly, I would really recommend taking it to a service center, the output assembly would be approx. $45-$55 plus $40-60 for labor. If you want to do it, you will need to take out the 2 screws in the back and the 2 screws on the top (left and right) to take out the top cover. Be careful with the cable, pull it out. The output assembly has 2 plastic indents that you push inward, and flip the assembly outword and pull up. When putting the new one in, make sure the notches go into the bottom frame.
Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.
In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.
Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.
Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.
After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Take the toner cartrige out, look around with a flashlight for a piece of paper or something that could jam the works. Check the movable tab that comes out of the front of the machine to hold paper up, maybe it has gotten crooked or something. Don't have anything in front of the machine to block the paper coming out. A can of compressed air can be used to blow the machine out.
lift the cover remove all the cartridges and the drum unit slowly and carefully and slightly pull the upper side of the paper not the lowerside and if it is rolled completely you have to open the heater unit to remove if you donot have any technical knowledge do not try because the red roll you are taking is a costly thing,call the service technician and get it repaired that would be more cheaper.
1. Face the back of the printer. You may have to disconnect the cables. Just note their position for later reconnection. Open the rear cover. 2. Lower the forkish cover that is further in the back of the printer. It has a sticker on its left side. 3. There is a "finger" in the middle of the forkish cover that may not be in position. Note that there is on the mid-right side of it a tab, that has to be positioned to go down into the hole. 4. Close both covers and reconnect the wires if necessary. 5. It should now be working BS"D!!!