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hi, again vinpower is actualy responsible for this problems and programs they should give answers to anyone which bought this equipment solutions. since it is sold unique in usa by them as i am informed.so if you lost or dont have the frontsheet anymore where the product key shows please contact vinpower.com they might give you another key if you need to install.but let me guess another reset problem, without reset you can not install anymore anything the computer will not regonice your uprint!!!!! greetings
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