An expert who has written 20 answers of more than 400 characters.
Re: reporting my inactive printer
To clear this error:
Power the printer off and let it stand for at least 30 minutes to allow the fuser to cool.
Remove the coating roller from the top of the fuser unit to reveal the orange fuser rollers underneath.
Check to see if any paper/transparency has become wrapped around the fuser rollers or jammed in or above the fuser unit itself.
Since some paper jams can be very difficult to see with the fuser installed, remove the fuser and check for paper/transparency jams under the unit as well. A jam in that area can cause 993 errors.
If there is no media jam and the error remains after the printer is restarted, try replacing the Oil Coating Roller (OCR). The OCR comes with the black toner cartridge. (It can also be purchased separately. Click here to do so.)
If the error remains after the OCR has been replaced. If that does not help I would highly recommend taking it back to the place you bought it from
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Make sure the rear door is properly seated on it's hinges. Also look for any burs in the plastic guides that the paper might be catching. If you see any burs, try to smooth them out with a nail file or something.
84 TRANSFER BELT EXHAUSTED indicates that the transfer belt is exhausted and must be replaced. A new transfer belt must be installed to clear this error message. For assistance, you can contact Lexmark technical support or your authorized service provider. Thank you for choosing Lexmark.
Try putting the old fuser back and see if it gets rid of the error, then if that's the case the new fuser is defective. If not, here's a link to the Lexmark website which gives you instructions on what to do when having that "Invalid Engine Code" error message. http://bit.ly/9D61W3. Hope this helps. Let me know if you need more assistance.
The problem is that you have paper that contains too much moisture. (I bet it's been in the printer for a long time and has absorbed moisture form the atmosphere.. has it been rainy lately? When the moist paper gets heated in the fuser, the excess moisture turns to steam which then condenses back to water
on paper guides etc. Your diagnosis that the water is causing the jam is correct.. Try using some dry paper and it should be fine.
It sounds like you have incompatible cartridges for your printer... Some folks have reported that disabling the Status monitor and turning the printer off/on, plus rebooting the computer can solve this but that's just something I've heard.
You may want to double check with the ink supplier that they have provided the correct cartridges for your DX rather than a CX model.
Hi Matt, i'm not sure how you tell how much life is left, but i know that transfer belts on other laser printers usually go on working way beyond their (built in) redundancy counter. It may be possible to reset it with a service code which i will try and find for you. I have the same printer and have a number of new transfer belts for it so it might be eaisier (although not necessary) to just replace it. Maybe having put a new one in you could swap the old one back until quality gets too bad and then use the new one by which time i may have found a reset code. I can let you have a new one if it helps. Garry