We can't upload the recordings to our home computer.
Although the cable is connected from the camcorder to the home computer we can not upload.
The camcorder is a JVC Hard Disk Camcorder Everio.
The recordings that we want to upload are not saved to any hard disks... they were saved on the camcorder.
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Re: we can't upload the recordings to our home computer.
Hi there,it seems u have not installed the software onto your computer. just install the software for your camcorder with the help of a CD that u might have recieved along with the it. then plug it through USB and its ready to transfer the videos. good luck and do not forget to rate this solution. thanks for using FixYa
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I had this same issue. I solved it. The USB cable will NOT work to transfer video. You need a IEEE-1395 fire wire cable. I purchased the internal card and cable for under $20.00 for my DELL computer direct from dell. After you connect your camcorder to your computer, I clicked on windows photo gallery. Then in top left corner, click file and "import from camera or scanner. Your camcorder must be on video mode and play mode. Your computer should recognize the camcorder, click on it and then it will give you options, like you can upload and record direct onto DVD. I liked the option of uploading manually because if there are blank sections on the DV tape, the computer will stop uloading. Hope this helps.
This is the step-by-step for downloading from your camera as found on Sony's tutorial page:
Turn on the computer.
On the computer, install the USB driver for the digital camcorder.
Note: Only the USB driver included on the supplied
CDROM will properly enable the digital camcorder for USB streaming.
Alternatively, you can download the USB driver
Turn on the digital camcorder to the VTR, VCR or PLAYBACK mode.
Turn on the USB streaming feature of the digital camcorder.
Connect the USB cable to the digital camcorder.
Connect the other end of the USB cable to the computer.
Cue the video to the beginning of the video footage to be transferred.
Start the video capture software on the computer.
Begin playing the recorded video in the camcorder.
Begin importing the recorded video with the capture software.
If your camcorder is connected using usb cable. Make sure that was connected properly and the camcorder is detected by your computer. Now if detected then go ahead and check my computer and look for an Icon removable devices. Double click on it then look for the image or video folder. Now if firewire connection same thing. If your camcorder is tape base you need capture device for you to be able to upload that to your computer.
Hi! If you go to the Canon, they have a trouble shooting section. I copied and pasted some information below. Good luck!
Print Friendly VersionIssue:
How do I transfer video tape recordings to a computer via Firewire? Solution:
Transferring video recordings to a computer ZR80, ZR85, and ZR90
Transferring Video Recordings to a Computer
can transfer recordings to a computer using the IEEE1394 (DV) terminal.
With the ZR85 and ZR90 transferring video recordings via USB is not
Before starting the video transferring, make sure to prepare the following:
computer equipped with a IEEE1394 (DV) terminal or a IEEE1394 (DV)
capturing board (the IEEE1394 protocol is frequently also called
"Firewire" or "iLink").
A DV cable (sold separately)
Video Editing Software
can use (1) the video editing software that came bundled with your
computer or video capturing board, (2) the video editing software
included with your operating system ("Windows Movie Maker" with Windows
Vista Home Premium, Windows Vista Ultimate, Windows XP and Windows ME,
"iMovie" with Mac OS 9 and later), or (3) video editing software
purchased separately, with features ranging from very basic to very
The appropriate driver
driver is included with Windows operating systems later than Windows 98
Second Edition and Mac operating systems later than Mac OS 9. The
driver is installed automatically when you connect the camcorder to the
computer. No additional driver is necessary or available.
Start your computer. (If
this is the first time you are connecting the camcorder to your Windows
based computer your computer will display the "New Hardware Found"
message while the driver is installed automatically.)
Set the camcorder to mode.
the camcorder to the computer with the DV cable as shown below. Once
the camcorder and computer are connected together the camcorder will
display "DV IN" on the LCD/viewfinder. This message confirms that the camcorder is ready to receive or transfer video.
Refer to the instructions for your video editing software to download your video from the camcorder. Note:
Because procedures for digital editing software applications vary
greatly, Canon cannot offer any additional support or suggestions
regarding downloading and editing your video. Please refer to the
software publisher or your computer manufacturer (if the software came
with your computer) for assistance in using the software.
Operation may not work correctly depending on the software and the specifications/settings of your computer.
the computer freezes while you have connected the camcorder, disconnect
and reconnect the DV cable. If the problem persists, disconnect the
interface cable, turn off camcorder and computer, turn camcorder and
computer back on and reconnect them.
Before connecting the camcorder to the computer using a DV cable, make sure that camcorder and computer are not connected with a USB cable, and that no other 1394 device is connected to the computer.
We recommend powering the camcorder from a household power source while it is connected to the computer.
Refer also to the instruction manual of the computer.
programs ZoomBrowser EX and Image Browser included with the supplied
CD-ROM are intended for use only with images recorded on the memory
Video recordings on the tape cannot be transferred to the computer using the software included with the supplied CD-ROM.
connect tothe computer with the firewire cable, plug your camcorder into the mains and open windows movie maker on your pc and press play on the camcorder and capture video in windows movie maker. Easy.
Only DV connections (IEEE1394 connections) are possible when connecting your camcorder to a computer.
DV connections (IEEE1394 connections)
Your camcorder can be connected to a computer equipped with an IEEE1394 (DV) terminal or OHCI-compliant IEEE1394 capture board.
You can transfer taped recordings (digital video signals) to the computer by connecting the camcorder to the computer.
Use the editing software supplied with your computer/capture board to transfer video recordings from tape to the computer.
If you are using a computer running Windows XP, you can also record the video simultaneously on your computer's hard disk and on the tape using DV-PC Recorder Software.
You can download the DV-PC Recorder Software from Canon's DV-PC Recorder Web site.
Making the connection
Connect the camcorder to the computer as shown in the figure below.
The computer's IEEE1394 (DV) terminal is either a 4-pin or a 6-pin type, depending on the computer used.
Use either the CV-150F (4-pin - 4-pin) or the CV-250F (4-pin - 6-pin) DV cable (sold separately), whichever fits your computer's terminal.
(1) There are cases where the connection may not work correctly, depending on your system specifications/settings.
(2) If the computer freezes while you have the camcorder connected to it , disconnect and reconnect the DV cable. If the problem persists, take the following actions.
(2-1) Disconnect the DV cable from the camcorder and the computer, and then turn off the camcorder and the computer.
(2-2) Turn the camcorder and the computer back on and then reconnect them with the DV cable.
(3) Your camera cannot be used with DV NETWORK SOFTWARE (DV Messenger).