Question about Sony NWZ-E438F Digital Media Player

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Error message when loading videos to my Sony NWZ-E438F

Whenever I rip videos from youtube [downloaded in .wmv format] and put them on my Sony NWZ-E438F MP3 player it displays the following message:
"canot play; file is damaged. Please connect to compliant software or device and transfer again."
I put the videos on there using the drang and drop feauture and they play fine on my computer.

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  • sweetcandy22 Jan 22, 2009

    i have the same problem w/my walkman. i have a bunch of videos i downloaded off of limewire but when i drag and drop them it says it cant be done and i dont understand why

  • Anonymous May 13, 2009

    the same thing is happening to me. it always says that the video is not supported. i don't know what to do.



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I got the same message when I created .mp4 files using the AVC profile "Main" in my video software.

When I changed to "Baseline" then the problem went away. Of course, it also had to follow all the more obvious restrictions for this device: max resolution 320x240, max 30fps, max bitrate (of 512kbbs? or is it 768?) and AAC audio.

Posted on Mar 19, 2009


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Hi Again,

If you want to legally download movies in the wmv format you can try these guys:

If you've got other films you want to convert you can also try this software:

All the best

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The Sony NWZ range can only play WMV (windows media video) files. All movies you download through iTunes are .Mov (quicktime) files so these are not compatible. There are some convertors that can translate between .mov and wmv but for movies you have downloaded through iTunes, this will not be possible I'm afraid because of the copy protection they have built in.

To transfer wmv files onto your walkman don't use iTunes but use the Windows Explorer itself. Just drag the files on to the Video folder of your device.

All the best

Jan 01, 2009 | Sony Walkman Video NWZ-A816 Digital Media...

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