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na man don't listen to that guy i had the same problem and all i did was take of the face plate and blow in the hole near the strummer. you can also get a peice of paper and slide it in there to get i working. hope this helps.
Play the tutorial before playing the game. It'll tell you how to play the game. If there is still no sound, it is possible that the strum bar on the guitar is broken, and you will need to have it replaced. You can use the D-pad on the guitar as an alternative to the strum bar, just to see if the guitar works.
Verify that your guitar is connected to the PS3 by looking for the red indicator light above the strum bar.
If the indicator light is not lit please refer to the following page for directions on how to sync your guitar to the console.
Try disconnecting and reconnecting the wireless dongle, then restarting the system.
If the buttons are not functioning in the game or behaving oddly please press the lever on the back of the guitar at the base of the neck and remove the neck from the guitar. Then plug the neck back into the guitar.
Check to see if the guitar button in question is functioning in the Playstation 3 XMB (the strum bar should scroll you up and down, the fret buttons act like the buttons on the controller and are labeled on the side of the neck, etc)
If the strum bar is registering extra hits try keeping a finger on the strum bar while playing the game instead of flicking it with your fingers/hand.
Try replacing the batteries in the guitar.
If after trying all troubleshooting options you find that your Red Octane product is still non-functional, then you can submit a warranty replacement by selecting your country from the drop down below for the warranty submission information for your region. You can also call us at 1-800-229-6306 or 1-800-205-4713 in the US and Canada, but please note that this is for new warranty replacement requests only.
If your country is not listed in the drop-down below or you need help with an existing RMA then please click on "Ask a Question" in the tab above to submit an incident to us, and we will be able to help you with your issue.
Its a simple touchpad really, I recommend you use your strumming hand to use it, and only use it on the darker coloured notes, you can either tap or slide on it
takes a while to get used to, but it's pretty funky to use, and essential in some songs