Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My Zune froze from using the wrong charger

I plugged my zune into a Kodak USB wall plugin but used the zune chord figuring it would charge it, but the Zune loading screen came on and now it won't access my option screen, it froze. I tried to charge it with my computer and car charger but nothing worked. I let it die and tried charging it again but the same thing happened. I have an older big Zune, and I really would like to use this zune still... its in perfect condition and I'm not ready to part with it...Please help me. What can I do to save it??? :(

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  • Anonymous Jan 04, 2009

    Yes I had exactly the same problem while I was on holiday in Austria when I took only a USB charger. I tried it several times
    but always froze on the Zone Loading screen.
    Curiously I tried exactly the same charger and cable when I got home in the UK and it worked.
    Maybe something to do with voltage levels ???



  • lilmane33 Apr 24, 2009

    it wont charge when i plug it up i used two diffrent chargers and it still wont work the zune is perfectly fine i charged it one night and the next night i tried to charge it it wouldnt

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2 Answers

I would agree, reset your Zune (back button and up on the control pad, when it's unlocked of course).

And attempt to sync your device with your computer.

It's always a safe idea to stick with charger that are meant for the device you are using as voltages can vary as well as the way the devices interact.

And especially when going to a foreign country be EXTREMELY careful as outlets are usually different voltages and plugging devices intended for lower voltages into a high voltage outlet is not a good idea.

Posted on Jun 26, 2009

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Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!
If this helps Rate this a FIX-YA.

Posted on Jun 02, 2009

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Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

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http://forums.zune.net/403986/ShowPost.aspx

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Zune froze on boot up this morning. Reset buttons won't work nor will any others. Tried charging battery to no avail.


There's a fix:


Your Zune will need a "hard reset."


To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.


It's an easy process but if you're unsure don't attempt it.

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same as it does on the usb... the Zune can only handle the 5.5V(I think that's the voltage on usb ports...) so the wall chargers have to have that voltage rating...

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I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

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