Question about GE (WMM317440) Answering Machine

10 Answers

How do I install answeing machine into 3-line phone

Digital answering machine 29875GE2-b

There are two jacks, one for line1-2 and another for line2-3 on the phone

For the answering machine there is one line with connector marked line and another connection marked phone.I want the machine to answer line 2 only. Do I connect the machine line to jack 2-3 and connect 2-3 to the phone connection on the machine?

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  • mortuccio Jan 06, 2009

    I did connect the answering machine to the wall jack 2-3 and 2-3 on the phone to the phone jack on the answering machine. I get dial tones for all three lines but the answering machine does not pick up.

  • mortuccio Jan 06, 2009

    Your statement is not clear and seems to be repeating what I have already done without success.There are two wall jacks 1-2 and 2-3 normally conncted to jacks l*-2* and 2*-3*on the phone. Are you saying connect the line on the answering machine to 2-3 and and the phone jack of the answeing machine to 2*-3* on the phone? That is what I have done. Why no pickup for the message? Is the machine defective?

  • mortuccio Jan 06, 2009

    No ! The machine was working at a previous location before being disconnected without any separate jack.

  • mortuccio Jan 06, 2009

    Why no pickup?

  • mortuccio Jan 07, 2009

    All I need to know is whether the connections I have indicated are correct. Namely : Machine "Line" already attached- connected to wall jack 2-3. A 4 pin connector to wall jack 1-2 and phone jack 1*-2* and a two pin connector to machine jack "Phone" and phone jack 1*-2*. If this is correct then machine is defective although it has previously been working at another location and setup(no RJ-11 jack, whatever that is). If incorrect what should it be?

  • mortuccio Jan 07, 2009

    Are my connections correct?

  • mortuccio Jan 09, 2009

    Thank you for your URL. There is no information there on hooking up an answering machine to a multiple line phone. The question of a defective machine is ruled out since I get the same results with another similar answering machine

  • mortuccio Jan 09, 2009

    How do I do that?

  • mortuccio Jan 09, 2009

    I tried as you suggested getting no dial tones
    for all three lines. The phone model is29434GE2-c. S# 00035334. The reason I go back to my original connections is that is the only way I can get dial tones on all three.

  • mortuccio Jan 09, 2009

    Base line cord is 2pin and cannot be replaced
    Machine has been disconnected and I now only get lines 1 and 3 with previous connections from phone to wall jacks

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Line 1-2 should be for the line "IN". The "PHONE" jack is for an external phone or handset. Line 2-3 should answer calls on line 2 only.

Posted on Jan 09, 2009

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Hi there
It sounds like you have the leads configured properly, may may have to go into the machines settings to tell it pick up from line 2 and maybe even re-record your message again

Good luck

Posted on Jan 07, 2009

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The one that is marked line goes from the wal to the mashine and the one that is marked phone can be pluged into the phone or a fax machine.

Posted on Jan 07, 2009

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There can be only one reason the answering machine that worked doesn't. It's either defective or you have plugged into a jack that does not work. I don't know of any phone system that would label jacks 1&2 and 2&3. What phone system are you plugging this into?

Standard parctice would be that you plug the answering machine into a working jack that brings line 2 out on the center pins of an RJ-11 jack. The cord from the wall to the machine should have only 2 pins and it's unlikely that pins 2&5 (the second pair) even passes through the line and phone jack. However, you can test that function by making sure you have a 4 pin modular base cord from the wall 1&2 jack to the answering machine and then plug the phone 1&2 jack into the phone jack on the machine and see if you get dial tone on both lines 1&2. While you're there, dial into line 1 and see if the answering machine picks up. If it does, you have a wiring issue.

There are special "T" adapters that bring out lines 1&2, 1 and 2 in 3 jacks. Plugging that into the wall would let you plug the phone system into the 1&2 jack and the answering machine into the 2 jack.

Carl

Posted on Jan 06, 2009

  • Carl Navarro
    Carl Navarro Jan 08, 2009

    If you can't get this to work, why do you keep asking the same questions instead of, at least, trying what I asked? POST what phone you have. PLUG the lines 1&2 ONLY into the LINE jack of the answering machine and then the PHONE 1&2 into the PHONE jack of the answering machine. The first thing you have to determine is if line 2 is passed through the answering machine.



    THEN, if it is, move the base cord into the jack marked 2&3 and test what's on line 1 and 2 of the phone.



    Do you see pattern here? You are just testing to see if you plugged 2 cables into the jacks marked 1,2,2,3 what you would get and where on your mystery phone.



  • Carl Navarro
    Carl Navarro Jan 09, 2009

    The only thing I can think is that you either don't have a 3-line phone, you are not in North America, you didn't read the part number correctly, or your jacks are mis-marked.



    If you're only off by one number and your phone is a 29484, then you plug the phone into the jack marked 1&2 and you should get dial tone on lines 1&2. If you plug the answering machine into the jack marked 2&3, you should get the machine to answer on line 2 because it's the center pair.

    No reason to plug in anything out the back of the answering machine, because it won't matter.







    If you somehow can find the correct part number from the GE site that has a link, please post back and give us another chance. If it really doesn't work, go back to that L1&L2, L1, L2 3-jack adapter

    posted in the second link, plug it into L1&2 and the answering machine into L2 on the adapter.





    http://www.home-electronics.net/ge/pc/us...



    http://www.jascoproducts.com/products/pc...



    Carl

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One of my friend have the same problem, he referred to the link below. See will it be helpful for you.
http://www.theusermanualsite.com/mdownloads/f3aad742-2c3f-8ec4-f59b-7c77da824583.pd

Posted on Jan 06, 2009

  • Sandhya Madhavan Jan 06, 2009

    There is a typo in the url. Please find the correct link to the manual.
    http://www.theusermanualsite.com/mdownlo...



  • Sandhya Madhavan Jan 08, 2009

    Connect the telephone line cord from your Line 2-3 of the phone into
    the jack on the back of the answering machine system marked Phone. (You
    dont have to connect your Telephone in order for the answering machine
    system to record incoming messages).

    All the best.


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Sir,

Installations with more than two lines, such as a
business phone system, may require a separate
RJ11 jack for answering machines. Please
contact your telephone equipment provider for
additional information.

thanks
good luck

Posted on Jan 06, 2009

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The line you want to answer 2-3 hooks to the line in on the machine and the phone you want to ring on that line gets plugged into the phone jack on the answering machine. mike

Posted on Jan 06, 2009

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Yes. connect it on line 2-3

Posted on Jan 06, 2009

  • Elizabeth Krijt
    Elizabeth Krijt Jan 06, 2009

    let me know if you still have more concern about this.

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1 Answer

I am trying to hook up my digital answering system with a multi line phone. I need step by step what I need to do. Thanks Ivy Hutchison


The answering machine would plug into the telephone jack on the wall, and the telephone would plug into the jack on the rear of the answering machine.
Now you do mention that the telephones are multi-line units. This could complicate things a bit because the 1739 is a single line answering machine.

If the telephone does not have individual jacks for each line (a jack for line 1 and another jack for line 2) you would need to purchase an adapter (maybe 2 of them...depending on the wall jack) that takes a 2 telephone lines and splits them into 2 individual jacks.

For example:

http://www.tti.net/computer-telephony/phone-accessories.html

After the lines have been broken out, you can connect the answering machine to the line that needs it. You would then either plug the lines into their respective jacks on the wall, or use a 2nd splitter to combine the 2 lines back at the wall jack.

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