Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

2 Answers

Black line down page when coping from copy feed

When I copy anything using the copy feed it always prints out with a black line down the paper about an inch from the left edge.
This does not happen if I print from the computer or print using the scanner.

any ideas?
Brother MFC 240 c

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  • Anonymous Jan 08, 2009

    This did not fix the problem. It was cleaned thoroughly and the line still exists. The line is only when a copy is fed through a feeder not when it is placed on the scanner or printed from the pc.
    Thanks for the help though

  • Anonymous Feb 09, 2009

    I have the same problem. The line only appears when copying not when printing. I thought the drum was scratched and the drum was changed and it still appears.

  • Anonymous Feb 10, 2009

    I am also having the same problem, I have a MFC 7820N. This line only occurs if i copy using the feeder. I called Brother today and they kept insisting on me cleaning the scanner surfaces, this did not solve anything. Brother instructed me to do a few tasks, (these did not leave with me any success but i figure others might have better luck.) These commands are resulting in trying to reset the scanner. Push Menu and then *2864 or turn power off and than when powering back up hold down the Menu button, when a screen appears type in 55. MAINTENANCE will flash and supposedly reset the scanner. It never stooped flashing after like 15 min. So all in all they are sending me a replacement.

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The small glass surface at the top of the scanner bed had some gunk on it. I scrapped it off and the line went away! Yay!

Posted on May 15, 2009

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Open the document feeder and clean the scanner glass

Posted on Jan 01, 2009

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1 Answer

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When you use the flatbed the copy is perfect because the ccd sensor is under the glass cover and obviously is free form dust/ dirt.
On the other hand if you use the feeder the ccd sensor is located in between the roller assembly (not sure exactly for this model).
This means that the page is scanned by the ccd in the feeder, any dirt on the ccd will appear as a black line. I assume that you are feeding papers from the side and not from the top that is why you get a horizontal line.

A quick test to see if the ccd sensor is dirty is to feed the paper from the top side to the feeder. If you get a vertical line it is a proof that your ccd sensor needs to be cleaned.
The worst case is that the sensor in the feeder assembly has a tiny spot that is damaged and it is causing the black line.
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Please follow the steps given below to perform the self-test:

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The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.
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If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

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Please follow the steps given below to perform the self-test:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

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