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Go to device manager (devmgmt.msc type this Run or Quick search) click on sound video and game control tab,in the drop down see if have any yellow exclamation if you see that then right click same and update the drivers if it is not working then click unistall and restart the computer.
Post back if it is not working we will be happy to help you.
Hope it helps.
Happy New Year. If you go to HP website you can look up if you qualify for a free one time repair. They are fixing certain models even if out of warranty. My wife has one of them. We just got the shipping box, took us 4 days