Question about Gateway 4530GZ Notebook

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Will not boot up past the wecome screen

It will not boot past the welcome screen where it freezes. I have tried to restore it to an earlier time when it worked OK, but that did not help. Any suggestions as to what to try next?

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  • acullinan Jan 01, 2009

    Unfortunately, this did not solve the problem! It is still hanging up on the welcome screen. Any other ideas as to what to do?

  • acullinan Jan 01, 2009

    Yes, I can post to safe mode and was able to do what you suggested, but when it restarted, it is still freezing up. It goes to the desktop background and freezes there. What else can I do while I am in safe mode that might help?

  • acullinan Jan 02, 2009

    I cannot uninstall in safe mode, it says. I am presently defraging and will then scan. I looked into the device manager where it says trouble shooting, and there were some things listed that had 'hanged up.' Also, there is something in the list about msinstaller, I think the abbreviations mean. Any more suggestions?

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Try to disconnect external peripherals if there is any. If no go, try to boot to safe mode. Turn the computer off, restart and tap F8 repeatedly after pushing the power button to turn it on. Choose safe mode. Once in the desktop, click start>run and type in "msconfig" without the quotation marks. Click ok. Click the 'startup' tab and click disable all. click apply. click close and then restart the computer. If it still doesn't work, post back.

Posted on Jan 01, 2009

  • Rachelle Aviles
    Rachelle Aviles Jan 01, 2009

    are you able to boot to safe mode?

  • Rachelle Aviles
    Rachelle Aviles Jan 02, 2009

    Uninstall your antivirus software.

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