Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune is frozen!!!!

It froze with the logo with the line at the bottom and i already tried to reset it but it didn't do anything and i don't know what to do!!!!

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  • annaswisher5 Jan 01, 2009

    turned on zune and froze when logo with with bar undernaeth appeared

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  • 40 Answers

You will have to reformat it then reinstall the zune software.

Posted on Jan 01, 2009

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1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune 30g brown STILL frozen on Logo


At this time, Microsoft still hasn't found a fix for it. They're having a lot of problems with the Zune 30 freezing up. Before you try to start a class action, at least give them some time to get you up & running again. They only found out about the problem on Tuesday. Starting a class action will only drive the prices up.

Jan 03, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune frozen with logo


Let the battery drain completely and then plug into computer. There was a leap year glitch from Microsoft and the fix is working today. Ours froze yesterday and it's OK this morning. This only fixes those that froze Dec. 31st.

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune frozen with logo


ahhh, yes, the frozen Zune. Figured it out, hm? Got it working, right? Good...

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune locked


Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune frozen with zune logo on screen


There is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Ipod Nano is frozen


wat you can do, it will most likely work, hold menu and select button for about 8 seconds, then the screen will go black, then boot up with the apple logo

Jan 03, 2008 | Apple iPod MA446LL/A MP3 Player

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