Question about Canon MultiPASS MP370 All-In-One InkJet Printer

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Black ink cartridge

The black ink cartridge is full. I have removed and cleaned all inkjets and visible dried ink. the printer will print only in color

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  • sheldonjayne Feb 24, 2009

    I have just replaced the black ink cartridge but now it wont work. The printer is only printing in colour.



    I have cleaned the heads, re aligned etc etc but I really can not work out why the printer is not working with the black ink.



    When doing a check the black ink prints but not when I send a file from my laptop?

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud


Posted on Jan 27, 2009

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This should be the problem of print head ink nozzle block.The nozzle for the black ink cartridge got dry.So the ink getsdried state.It won't allow any inks passing through the micro nozzles.Head cleaning won't help with the heavy nozzle block.So try replacing a new black cartridge or else bring the printer to the nearest service center.It'll help so.

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Hello nicfurtaw, there are dried ink on the ink carousel, or cradle, you may need to soften the ink. Use cotton buds, dip into warm water and gently wipe the ink hole where the ink pass through, until the carousel is clean.
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Black ink not printing


You could clean the black ink cartridge. For this you need to remove the black ink cartridge which is present in the printer. In order to clean the laser or scanner block you could use a cotton swab as it would fully clean the dirt. You need to clean the grime and the dried ink present in the printer. This would remove all the hindrances which prevent the ink from flowing. Cleaning the printer heads would also help to solve the problem.get more help for printer not printing black .

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Printer will not print in black from either black cartridge. Cleaning and deep cleaning have not helped. Both cartridges are more than half full.


If it has been a while since using the printer, it's possible that ink on the surface of the ink outlet has dried and clogged the cartridge. Try dabbing the outlet with a dry paper towel to see if it can draw some ink out then print a test page.

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Hi

1. Make sure that you have removed the plastic cover from the cartridge nozzle .
2. check if your black ink cartridge is full - put the nuzzle on the tip of you finger if it leaves ink drop then it is full and should print ok , if it didn't leave ink on your finger then it is dry and you should buy new cartridge .

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Full black ink cartridge - but says there is no black ink


To run a nozzle clean, perform the following steps:
  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
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  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory.
Wicking the Cartridge
  1. Ensure the printer is powered on.
  2. Lift the scanner unit.
  3. Open the cartridge latches and remove the cartridges from the carrier
  4. Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back

Cleaning the Contacts
  1. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
  2. Using a clean dry cloth, wipe the contacts in the direction, so that no dust or other contaminants are visible.
  3. Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
  4. Replace the cartridges in the carrier and close the scanner unit.
  5. Print the document again.
  6. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times as needed.
Verify the Ink Cartridges Are Installed in the Proper Slot
  1. Remove the ink cartridges from the printer.
  2. Read the label on the side of both cartridges to identify which is color and which is black.
  3. Install the black cartridge in the slot on the left and the color cartridge in the slot on the right
  4. Close the ink cartridge lids and make sure they lock in place.
I hope it helps!!!


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