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Put the DIAGONAL into the telescope, then put the eyepiece with the largest number written on it into the diagonal. This is what a diagonal looks like- http://www.buy.com/prod/-918a-diagonal-prism-1-25-for-lx-series-refractor-telescopes/q/listingid/75213767/loc/111/203339897.html
There are only two types of telescopes --- REFRACTORS, and REFLECTORS-
The refractor has a lens on the front of the tube and you insert different eyepieces in the back-- the larger the number written on the eyepiece the LOWER the magnification-- (DO NOT USE THE 2x or 3x barlow which you may have!-- this creates too much power for this small telescope!-- put it away and never use it!)
A reflector has a main mirror on the bottom of the tube, and a small secondary mirror under the eyepiece hole (focuser end) - front end-- put the lowest power eyepiece into the focuser.
Now with either type telescope go out side during the day and practice focusing on a distant object-- turn the knob SLOWLY. At night the moon should be the first target you try.
If you received what appears to be a smaller telescope -- that is the finder scope-- attach it to the top of the tube on the main telescope. Again during the day line up the small finder scope with the main scope-- look at a distant telephone pole (the very top-- and center this in the main telescope. Without moving the main scope use the finder scopes "screws" to adjust the cross hairs so they are pointing exactly where the main scope is pointed. Now you can use the small finder scope to point the telescope in the exact direction--
What eyepiece do you have in the scope when trying to view the sky? (in mm) I recommend starting out looking at the moon with the largest eyepiece you have (25mm, 20mm etc.). It is an easy target and is very impressive. Stars tend to look pretty much like little points of light in a refractor such as this anyway. Pretty boring. Try Jupiter after you've got the moon down. You can work your way to Saturn's rings after that.
What eyepieces sizes have you used? Try using the largest eyepieces you have (20mm, 25mm or higher) for a wide field of view. If your eyepiece is to small (maybe 15mm or below) you will have too much magnification and the moon will be a blur.