Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune Hanging I plugged zune into a pc to try and charge it. It started to boot up and is just hanging with the Zune logo. I disconnected it from the pc and it is still hanging. - it won't switch off or do anything - is there a reset?

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  • Anonymous Jan 01, 2009

    I am having the same problem zune has hanged at logo screen. I am not able to reset it. no use after discharge and charge, back and top button reset not working, back and down button is also not working.  


    Note: zune is unlocked.


    Please let me know how to restart it.

  • SenaPra Jan 01, 2009

    I tried recharging after it was completely discharged. Still is t is hanging. Any other suggestion?

  • Anonymous Jan 01, 2009

    I am having the same problem...Its hanged in the logo screen..Any updates or fix

  • margaretearl Jan 01, 2009

    I am in Australia so I didn't have to wait that long!! Thanks a million!!

  • vk chaitanya Feb 07, 2009

    please help me to resolve the hang while loading problem

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  • 6 Answers

It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix.

Posted on Jan 01, 2009

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1 Answer

Zune 30GB


Try Resetting you Zune. To do this, Hold down the Back button and up on the Touchpad for about 15-20 seconds. If this does not work, I would contact Microsoft.

Jun 21, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 30gb wont start


Update the firmware in that zune and you should be doing great if not microsoft has recalled some of there 30 GB versions due to the latest zune error.

Apr 23, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My Zune 30GB is frozen on the start up thing!


Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune locked


Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Blinking screen turning on and off


Mine does this if I let the battery get too low. In order to fix it I have to open the case, unplug the hard drive, plug the zune into my laptop and let the battery charge for a couple of minutes. I then turn it back off, plug in the HD again, replace the case, and plug it back into my laptop and it boots just fine.

I Imagine this means I have a weak battery (trying to spin the HD drops it below minimum voltage), but maybe this'll help someone else get up and running again.

Dec 14, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Flashing Zune Logo


Had same problem - flashing logo when connected to pc; buttons not working when disconnected. Tried new cable (purchased for just over £6) - working fine now ! Maybe worth a try ?

Oct 09, 2007 | Microsoft Zune JS8-00001 Digital Media...

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