Question about Sony VAIO VGC-RB42G PC Desktop

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DVD and CD devices not reconized.

Message indicates that the DVD and CD devices are corrupt. I deleted the hardware and then attempted to reload them but apparently the device remains corrupt. What do I do next?

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  • 101 Answers

Did you add or remove any CD/DVD burning software recently? If so then there may be is a registry edit you need to perform.

More simply, though, if the problem is recent you may try to do a System Restore back to the time before you had the problem.

Posted on Dec 31, 2008

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I shutdown my Asus notebook a lil while after windows 8.1 update and now the screen looks like this! I don't know what to do please help!


The following is a general troubleshooting guide that may or may not help you. It may vary some based on your operating system.

First disconnect all non-essential devices, cords, internet connection, etc. Try rebooting normal. If that works you have some type of external hardware or external software issue that must isolated. Try adding one thing at a time back to your computer, rebooting each time to test. Remove, replace, or repair the conflicting device.If the initial test fails, now indicating it is your PC, try rebooting in Safe mode.

If windows PC based, try booting to safe mode by tapping F8 as soon as the power is activated. Continue tapping until a menu appears....it should have "Start in Safe Mode" as a selection. If not, find out the proper Start in Safe Mode for your OS. Safe mode operates your computer with the basics.
If you cannot start in Safe Mode you have a PC problem but now have to try to isolate your problem. This could still be hardware of software internal to your PC.

If you can start in Safe Mode you might only have a software issue. If you loaded something prior to the failure, attempt to uninstall that software, or "Restore" your computer to a previous time.

If attempting to start in Safe Mode fails, this is preliminarily indicating a hardware issue, a problem with the Hard Drive, whether that is the drive itself, a virus, corrupted Windows OS, deleted registry files, or some other PC Hardware issue.

Attempt to start from a CD/DVD drive with a Windows Recovery disk or your original coy of the Windows OS program in your drive, (Normally your computer is set to first try downloading Windows from your Hard Drive. That is set in your "Boot Menu".You need to get into your "boot menu" to change these directions. Getting to the "boot menu" varies by the OS version, but in most cases start tapping F12 on initial power up until you get a menu that pops up rather than trying to log in. Your mouse is not usable in this menu. You must arrow up/down etc to move around. Depending on what you see concerning the "primary" drive or list of sequence of drives, you will more than likely see "Hard drive" or "SATA". Write down what you have before changing anything. Change your primary boot up drive to be your CD/DVD drive designation, and save your changes. Power off, insert your windows CD or Windows recovery disk into your CD/DVD and power on. If windows boots up from your CD you probably have a bad or corrupted hard drive, or something in the associated circuitry, wiring, connectors? REMEMBER YOU HAVE CHANGED YOU BOOT MENU TO CD/DVD. YOU MIGHT NEED TO CHANGE IT BACK TO SATA OR YOUR HD DESIGNATION DEPENDING ON WHAT YOU DECIDE TO DO NEXT.

If you still fail to boot from a Recovery Disk from you CD/DVD drive make sure you did change your start up "Primary" Drive designation to the CD/DVD drive, and that you saved that before exiting.
Take your PC cover off and with the power off check to make sure all your cable connectors, ribbon connectors, memory sticks, are connected.It is probably a good time to unplug all your memory sticks and other things, and re-plug them in. On the chance there is minor corrosion in the mother board connectors or the stick terminals themselves.Be careful and attempt this only if you are confident you will not damage anything.I would normally unplug and replug all cables, connectors, jumpers, video cards, etc, at this time to eliminate a loose connection (More common with laptops or a PC that was recently moved or bumped)Be extremely careful with connectors you are not familiar with .Many of them have some type of plastic spring tab that breaks easy. Also do not mess with the Chip on the mother board. Prior to sticking your hands inside, double check the PC is powered off and unplugged. Some of these electronic things are static sensitive, so ground yourself out first. If your PC is unplugged no ground exists there to discharge you. You need to find another source. If you don't know what I am talking about I don't advise messing around inside your PC.

Try rebooting with your Recovery Disk in your CD/DVD. If this doesn't work you have missed a step or you have a PC problem other than your Hard Drive. I won't cover more in depth troubleshooting.

If you are able to reboot with a Recovery Disk in the CD/DVD after resetting all your memory sticks, cables and connectors you have fixed the problem and need to retest the Hard drive now. Remove the Recovery Disk from your CD/DVD drive.Go back into your Boot Menu and change your Primary boot device back to your internal Hard drive, normally the SATA. Reboot your computer.

If you boot now from your Hard drive your problem has been corrected.If your computer fails to boot from the HD, you have a defective Hard drive, corrupted Windows files, etc. You are not able to reload Windows without formatting the Hard drive and losing any info of value that might still be there. In my past experience I purchase a new HD at this point and install it.

It might be as easy as going to Fry's or another electronics place and purchasing a similar hard drive. Fairly easy to unplug, unscrew and replace. Watch for a "Master" "Slave" connector on the drive itself (Not normally a concern with more recent OS's, Drives, and setup. Some of the old HD's had a little jumper. It has to be placed the same on your new drive. Your machine with a new hard drive installed is basically void of any OS. You will need to reload Windows before proceeding or being able to boot the machine. (make sure your Windows OS disks and have a key code for that) If you get Windows installed and bootable, you will then need all your other drivers, and program software. You will not have any of your old files unless you are able to retrieve them from the old drive. That recovery process is something for someone with advanced technical skills....if it is even possible. If you don't possess the skills to remove and replace the HD, pay someone to do it. They will probably also reload any software at the same time for nearly the same price.

I have installed on old corrupted HD as a secondary HD. I do that after I get Windows loaded and working on the newly purchased HD.If your old drive is still functional as will be the case if Windows on that drive was corrupted, or registry files damaged or deleted (and you haven't reformatted it or attempted to reload Windows OS)....you can often times copy your important files from the old HD to the new HD.

Mar 06, 2015 | ASUS Computers & Internet

1 Answer

Cd player not responding


Look for firmware at the manufacturer's website. Did you check in 'hardware' for problems? You can try reinstalling the driver there.
Right click on 'my computer' > properties > hardware > device manager > double click on your cdrom.Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.Go to device manager:

When in device manager, look for:

IDE ATA ATA/ATAPI controllers

click on plus sign to expand the tree

right click on the IDE controller that is handling the CD/DVD drive in question

select uninstall

reboot your computer

Nov 21, 2011 | Car Audio & Video

1 Answer

I have a Toshiba Satelite L500 laptop. The dvd-cdrom drivers have been deleted. How can i reload the drives on to the laptop?


- Goto Device manager
- Click on "Scan for hardware changes" icon. It will reinstall cd/dvd drive if plugged.

May 09, 2011 | Toshiba Computers & Internet

2 Answers

DVD driver is corrupt and can not access my DVD


(Windows 7 CD-ROM Drive & Mitsumi CD-ROM Drive)Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Aug 10, 2010 | Fujitsu Siemens Computers & Internet

3 Answers

My DVD rom drive is not working I cannot "see" it on the system I have this error message "windowns cannot load the device driver for this hardware. the driver can be corrupted or m missing error code 29...


Check in device manager. To do this. 1st right click my computer, 2nd Click properties, 3rd click hardware, 4th click Device manager, 5th check that the computer is seeing the DVD/CD-ROM drives by double clicking the DVD/CD-ROM drives words or click the + symbol next to DVD/CD-ROM drives, the drop down menu will list your device if it’s there. If a device is listed double click the device. If it says it’s working properly click driver in the top bar and uninstall, then re-boot, the system will re-load the driver on re-booting. If the driver was corrupt it will re-install it correctly.
If the system cannot find the driver on re-booting it's missing from the systems file, go to the Support Fujitsu site and download and install the driver. Its free all you have to do is put the laptop details in the appropriate boxes and all the drivers for that laptop will be listed.
From your description of the error message it’s no doubt a corrupt or missing driver.
Hope this helps.

Feb 24, 2010 | Compaq Presario V4000 Notebook

1 Answer

My pc doesn't reconize my dvd writer. Ist a


Right click on the questionmark in device manager and click on update driver, choose the internet option to download the driver, it may take a few minutes to download so be patient. if it dos'nt work post me back. thanks.

Feb 10, 2010 | Computers & Internet

2 Answers

Code19 on sony cdrwdvd willnot reconize on inspiron 1525


Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

This issue may have occurred after one of the following situations:
  • You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.
You may see one of the following error messages:
  • One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.

    Error message 1 The device is not working properly because Windows cannot load the drivers required for this device (Code 31). Error message 2 A driver for this device was not required, and has been disabled (Code 32 or Code 31). Error message 3 Your registry might be corrupted. (Code 19)
  • An "error code 39" error message.
  • A message that resembles the following appears in the notification area: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
  • you can find this information and more at this site..
  • http://support.microsoft.com/kb/314060

Nov 08, 2009 | Dell OptiPlex GX260 PC Desktop

1 Answer

Media Center Receiver Service has encountered a problem and needs to close.


If you delete the information in the Control Panel and restart your computer, it will look for the driver by itself.

May 25, 2008 | Computers & Internet

3 Answers

Code 19 and SD R2102 CD-RW/DVD-ROM Burner


Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.
Recommended Solution :
Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.
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May 14, 2008 | Toshiba SD R2102 CD-RW/DVD-ROM Burner

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