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Try going to Dell and checking for updated drivers for the CD/DVD drive. Also check you bios to see if its even being reconized by the system bios. If not then the drives electronics has probably failed and it will need to be replaced. Also before doing this go to control panel and click on systems then device manager and remove any drivers listed for the drive by right clicking on the drive name and selecting porperties. Delete the drives drivers and restart the system window should reload the appropriate driver automatically. If same error occurs then check the bios to see if the system sees it. Check all power cables going to the drive.
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31). Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31). Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
you can find this information and more at this site..
This issue can be caused by any of the below reasons.
-Corrupt boot files on the computer. -Settings for hard disk drive are not correct. -Floppy diskette or CD in computer causing issue. -Boot devices not set properly. -BIOS corrupt or misc. setting not set properly. -Connections loose or disconnected. -Bad Hard disk drive or other bad hardware. Solution:
Corrupt boot files on the computer
the computer has no bootable files on the drive it is attempting to
boot from it is possible that the computer may halt at " verifying dmi
To resolve this issue:
Boot from a
bootable floppy diskette. Ensure that this diskette was made on the
same Microsoft Windows operating system that is installed on your
Once at the A:\> prompt type "sys c:" and press
enter. This should report the message "File system transferred." Once
transferred remove the diskette and reboot the computer.
computer continues to not boot attempt to re-create the master boot
record by booting from the bootable floppy diskette again. Once at the
A:\> prompt type "fdisk /mbr" and press enter. This should return
you to the prompt without giving you any message. Once at the prompt
remove the diskette and reboot the computer.
Note: The above
information only applies to Microsoft Windows users. If you are running
a Linux / Unix variant or other operating system such as OS/2 and the
computer is freezing at this DMI message ensure that Linux / Unix has
been properly installed first and/or your boot manger is not corrupt.
Settings for hard disk drive are not correct
computer freezing at "Verifying dmi pool data..." may be caused when
the hard disk drive settings within CMOS are not set properly. Enter
CMOS and verify that the hard disk drive settings are set properly
and/or that it is set to Auto Detect.
Floppy diskette or CD in computer causing issue
no floppy diskette or CD is in the computer. In some cases the computer
may be trying to boot from either of these drives causing issues with
the boot sequence.
Boot devices not set properly
computer stopping at " verifying dmi pool data..." can be caused when
the boot devices on your computer are not set properly in CMOS. First,
verify that no CD or diskette is in your computer. If a CD or diskette
is in the computer attempt to remove this first to determine if it was
attempting to boot from it.
If No CD or diskette is in the
computer and your computer still halts at the DMI message enter CMOS
setup and verify that the boot options are set properly. We commonly
recommend that the floppy be set the first boot device, hard drive as
the second boot device and the CD-ROM as the third boot device.
BIOS corrupt or misc. setting not set properly
none of the above recommendations have resolved your issue attempt to
reset the BIOS / CMOS settings to the factory or default settings.
Connections loose or disconnected
the computer has been recently moved or new hardware has been installed
in the computer it is possible that a connection may be loose or even
disconnected. Verify that the hard disk drive, floppy and CD-ROM cables
are properly connected.
Bad hard disk drive or other bad hardware
you computer continues to freeze at the DMI message after attempting
all of the above recommendations it is possible that the computer may
be freezing because of a bad hard disk drive or other bad hardware in
Before replacing any hardware we first recommend you attempt to erase everything on the hard drive and start over.
you're unable to get to the point of re-installing the operating system
it's likely your computer has a hardware issue and it's suggested that
the hard drive be replaced. If that doesn't resolve the issue then have
the motherboard replaced.
I have done a web search and can't find much on "ts h562"
I had a similar problem to this a while back where my driver for the dvd had become corrupted some how.
Before you start you might want to create a system restore point. Read the windows help on how to do this. Just in case this does not work or you delete the wrong thing by accident. Also have a quick read how to do a restore.
Go into into Control Panel -> Administrative Tools -> Computer Management -> Device Manager
Find the driver for your DVD drive and delete it. You just highlight it and press the delete key. It may be under unrecognized devices with a question mark or exclamation mark on it.
Then right click on the machine on the top level run a detect new hardware and it should automatically recreated the device driver from files already on the system.
try this go to start-controll panel-system-hardware-device monitor and click the plus sighn by the cd/dvd if it is listed the dirve went bad if not 1 of 2 things will happen 1 right click and clock scan for hardware changes if it still dont reconize it than the drive is definitly bad you will need a new one.
First go into Setup (usually F1,F2 or del) at start-up. See if your drives show up there. With Windows running, right click My Computer, left click Properties, left click Hardware, left click Device Manager, left click DVD/CD-ROM drives. Also check IDE ATA/ATAPI controllers. Do the drives show up there? If they do right click on drive and left click Update Driver. If they are not there go back to System Properties and left click on Add Hardware Wizard. This will search for devices. It may ask you to insert Windows CD which of course you can not do because the drives don't work. Try a different drive. When you cleaned out your computer did you delete or uninstall Office? That may be what caused this problem. None of this may work but it is a starting point.