Question about HP OfficeJet G85 All-In-One InkJet Printer

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Print Alignment Page continues to fail

We have replaced both the black and color cartridges and when it says to press "enter" to align the cartridges we get the error message saying that the alignment failed.

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  • tc861390 Jan 23, 2009

    I have same problem. I tried to copy something and when page came out nearly blank, I assumed i was out of ink. I replaced the color cartridge with real hp cartridge and cleaned the black tank which is not real hp. first try at alignment came up successful, but not all colors or black printed. Subsequent efforts get failure notice.

  • hokamail75 Feb 19, 2009

    Everything was working fine until...I replaced both cartridges and when I press enter to realign, only the black and yellow lines get printed. Then the screen says the same message "press enter to align cartriges". Both cartridges are not defective as I tested them on a damp paper towel. Can someone help?

  • Leroy Elliott
    Leroy Elliott May 11, 2010

    Are they GENUINE HP ink cartridges?

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud


Posted on Jan 27, 2009

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Posted on Jan 02, 2017

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