Question about HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Print Alignment Page continues to fail

We have replaced both the black and color cartridges and when it says to press "enter" to align the cartridges we get the error message saying that the alignment failed.

Posted by on

  • 1 more comment 
  • tc861390 Jan 23, 2009

    I have same problem. I tried to copy something and when page came out nearly blank, I assumed i was out of ink. I replaced the color cartridge with real hp cartridge and cleaned the black tank which is not real hp. first try at alignment came up successful, but not all colors or black printed. Subsequent efforts get failure notice.

  • hokamail75 Feb 19, 2009

    Everything was working fine until...I replaced both cartridges and when I press enter to realign, only the black and yellow lines get printed. Then the screen says the same message "press enter to align cartriges". Both cartridges are not defective as I tested them on a damp paper towel. Can someone help?

  • Leroy Elliott
    Leroy Elliott May 11, 2010

    Are they GENUINE HP ink cartridges?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud


Posted on Jan 27, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My printer is telling me to "press enter to align the cartridge". i did that but, nothing is happening. HELP!


Solution There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • The paper has already been printed on or is colored paper.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The ink cartridge is defective.
Follow the steps below to resolve the problem Step one: Examine the paper the alignment page was printed on The alignment page must be printed on clean plain paper of either letter or A4-size and that has a brightness level (as printed on the paper package) of at least 85. Colored papers or paper that already has printing on it will cause the alignment to fail. Back to top Step two: Does the alignment page print correctly For the HP PSC 900 series, if the page ejects immediately or a Paper mismatch or Paper too narrow message is displayed, the 4 x 6 paper tray selector located on the paper output tray is pushed forward. Move the selector all the way toward the front of the product. Look at the alignment pages that the product printed. Compare the alignment page to those that are included in the "Examples of alignment pages" section in this document. If any of the colors or the black is missing from your alignment page, a cartridge-related problem exists. Click here for information about troubleshooting ink- and cartridge-related problems (buu02176) (in English). Back to top Step three: Perform an print cartridge cleaning procedure The product can perform an print cartridge cleaning procedure even after the alignment message has displayed. Follow these steps to perform an print cartridge cleaning procedure at the front panel:
  1. On the front panel, press the Menu or Setup button (depending on the model).
  2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).
  3. The Clean Print Cartridges message should display on the front panel. Press Enter or OK to begin the cartridge cleaning process.
A page will be printed during the cleaning process with all of the colors on it. If any of the colors (including black) are missing, faded, or streaked on the alignment page, there is a ink cartridge problem. Back to top Step four: Try to align the page again HP products have two methods for aligning the ink cartridges, fully-automatic and semi-automatic. The steps are different for each type. Refer to the information below to determine which alignment method your product uses. Automatic cartridge alignment Perform the following steps to align the ink cartridges:
  1. Disconnect the power cord from the unit, wait five seconds, and then plug it back in. This will reinitialize the unit.
  2. Print another alignment test page. If the Press Enter to align message is not currently on the front panel display, complete the following steps to print an alignment page:
    1. Press Setup or Menu on the front panel (depending on the model).
    2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press Enter or OK (depending on the model).
    3. Press the right arrow button (>) until Align Print Cartridges is displayed, and then press Enter or OK (depending on the model).
  3. To determine if the automatic alignment is functioning correctly, look into the output tray as the alignment page is printing; a blue light should be visible periodically on the page as the cartridges move back and forth. If this light is not visible, the product will not be able to align the cartridges and will require service. Service the product.
  4. If the blue light is visible and the alignment pages are printing correctly, but the alignment pages still fails, there still may be a hardware problem with the unit.

Aug 11, 2011 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Even with a new cartridge inserted, the printer does not print properly. The printer does not indicate that a new cartridge is needed. How do I clean the printer head? It is a HP Photosmart C3180 al in...


Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.
  1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
  2. Wait for the print cartridge alignment process to fully complete.
  3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.
If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.
  1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit c01336350.gif
  2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
  3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door c01336351.gif
  4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage c01336352.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: Proper position of the print cartridges c01336353.gif 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
  5. Pull the print cartridge toward you and out of its slot.
Step three: Install the new print cartridge
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or photo print cartridge, slide it into the right slot.
    Figure 6: Print cartridge locations c00652788.gif 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
  3. Close the print cartridge access door. Figure 7: Closing the print cartridge door c00652789.gif
  4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
  5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.
  • The automatic alignment process is not complete.
  • The ink cartridges are not properly installed.
  • One of the ink cartridges is defective.
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The product needs to be serviced.

Aug 28, 2008 | HP Office Equipment & Supplies

2 Answers

How do i install ink cartridge for HP 4355?


Hi there,
To install the ink cartridge
1) Press the On button. After you press the ON button, wait for the print cartridge prompt before continuing.

2) Open the print cartridge door. Lift the print cartridge door. The print cartridge moves to the right side.

3) Remove tape from both cartridges. Pull the tab to remove the tape from both print cartridges.
Important : Do not touch copper-colored contacts or retape the cartridges.

4) Insert the tri-color print cartridge.
Caution : The device must be On before you can insert the print cartridges.
a) Slide the tri-color print cartridges into the left slot.
b) Push the top part of the cartridges firmly up and into the slot until it snaps into place.

5) Insert the black print cartridge.
a) Slide the black print cartridge into the right slot.
b) Push the top part of the cartridge firmly up and into the slot until it snaps into place.
c) Make sure both cartridges are secure, Close the print cartridge door.

6) Align the print cartridges.
a) Press OK to print the alignment page, (Make sure you have loaded plain white paper in the bottom tray,)
b) Remove the alignment page from the output tray.
c) Place the alignment page face down into the document feeder.
d) Press OK to scan the alignment page.
After the page has scanned, alignment is complete.

Hope this helps. Please rate my response.
Thanks
Have a good day.

Dec 01, 2009 | HP Office Equipment & Supplies

1 Answer

Hp2210 message ''press enter to align cartridges'',


from user manual::
To align newly installed print cartridges
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
The HP All-in-One prints a print cartridge alignment sheet.
NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support. ....
2. Load the print cartridge alignment sheet print side down on the left front corner of the glass with the top of the page to the left.
3. Press the Scan button.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet

Score the solution and download the manual if you need it

Mar 24, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

When I change the black ink cartridge, the alignment page and instruction page are printing out fine. When I place the alignment page on the glass as instructed and press 'ENTER', the printer gives a...


I just had the same issue (align page not detected).

We had just re-installed the empty color cartridge back into the printer (long story but basically we knew we could only print B/W).

The align page printout had a lot of empty spaces around the black lines. This is apparently where the color lines are supposed to print.

Without those color lines, the printer would not detect the align page as color is part of the alignment being done.

Since we only wanted black printouts, I pressed 'cancel' to stop the alignment process, and now we just hit the Black copy button and ignore the alignment prompt on the printer window.

The HP site (enter psc750 in product window) has some helpful ideas as to what the problem might also be. It could be the shipping tape is still on the new cartridge (and preventing the black or color from printing on the align sheets) etc.

Mar 20, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Test page printing at the time of printer powered on



s.gif Solution minimtop.gif The product aligns the print cartridges every time that print cartridges are installed or replaced to ensure the highest-quality prints. The alignment page will continue to print every time that the product is turned on or off until the alignment process is completed. NOTE: If you remove and install the same print cartridge, the unit will NOT align the print cartridges. The unit remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. Follow the steps below, in the order presented, to correctly complete a print cartridge alignment. s.gif Step one: Remove the print cartridges minimtop.gif
  1. If the On/Resume button is not lit, press the On/Resume button to turn the product on. Figure 1: Press the On/Resume button to turn the product on c00316907.gif
  2. Make sure the paper tray is down and there is letter or A4 unused plain white paper loaded in the paper tray.
  3. Lower the access door until it stops. Figure 2: Lower the access door c00316908.gif Make sure the print carriage moves to the center. Figure 3: Print carriage in the center of the printer c00316909.gif
  4. Wait until the print carriage is idle and silent, and then, using your thumb, lightly press down on a print cartridge to release it. Figure 4: The print carriage c00316910.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black print cartridge, remove the print cartridge from the slot on the right.
    Figure 5: The print cartridges in the proper position c00316912.gif 1 - Tri-color print cartridge 2 - Black print cartridge
  5. Pull the print cartridge toward you out of its slot.
s.gif Step two: Install the new print cartridge minimtop.gif
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 6: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward at a slight upward angle into the empty slot. Using your index finger, push the print cartridge forward until it clicks into place. Figure 7: Insert the print cartridge c00316911.gif
  3. Close the access door.
s.gif Step three: Align the print cartridges minimtop.gif If you are installing a new print cartridge, the product begins to print a print cartridge alignment sheet. This may take a few minutes.
  1. Lift the lid of the product.
  2. Place the top of alignment page face down in the left front corner of the glass. Figure 8: Place the alignment page face down c00316913.gif
  3. Close the lid.
  4. Press the Scan button.
  5. The On/Resume light will blink during the alignment process.
  6. After the On/Resume light stops blinking, alignment is complete.

Feb 26, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Align Print Cartridges


From the front panel (Macintosh and Windows)Press MENU or SETUP (depending on the model).
Press the right ARROW repeatedly until the display window reads Maintenance.
Press ENTER.
Press the right ARROW repeatedly until the display window reads Align Print Cartridges.
Press ENTER. The unit will begin the alignment process and the display window will read Printing Alignment Page
Verify that the alignment was successful after the page is complete.

Nov 10, 2008 | HP Photosmart 2710 All-In-One InkJet...

2 Answers

Printer cartridge alignment


You can also bypass the alignment. When the message for alignment displays on the display => Press Setup and Options (or Copy Options ) simaltanious.The last known alignment is used when the alignment is bypassed.

Sep 04, 2008 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

How do I install an ink cartridge? HP photosmart c5280 All in one


To replace the print cartridges Perform the following steps to replace the print cartridges:
  1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. The HP All-in-One can get damaged if the print cartridges are not docked safely when trying to remove them.
  2. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. Figure 1: Opening the print cartridge door c00956268.gif
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Figure 2: Removing the print cartridge from the slot c00956269.gif 1 - Tri-color print cartridge slot 2 - Black and photo print cartridges slot
  4. Pull the print cartridge toward you out of its slot.
    NOTE: Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
  5. Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab Figure 3: Removing the new print cartridge from its packaging c00956270.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 4: Do not touch the copper-colored contacts c00956271.gif
  6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps into place. If installing the tri-color print cartridge, slide it into the left slot. If installing a black, photo, or gray photo print cartridge, slide it into the right slot. Figure 5: Installing the print cartridge c00956272.gif
  7. Close the print cartridge door. Figure 6: Closing the print cartridge door. c00956273.gif HP All-in-One prints a print cartridge alignment page if a new print cartridge is installed.
  8. When prompted, ensure plain white paper is loaded in the input tray, and then press OK .
  9. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
    NOTE: If colored paper is loaded in the input tray when aligning the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support at www.hp.com/support If prompted, choose your country/region, and then click Contact HP technical support.
  10. Press OK to continue.

May 15, 2008 | HP Office Equipment & Supplies

Not finding what you are looking for?
HP OfficeJet G85 All-In-One InkJet Printer Logo

304 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...