Question about Dell Dimension 2400 PC Desktop
Using Windows XP SP2 and IE 6
I have uninstalled them and reinstalled them but they still show a ! beside each. I uninstalled WIN XPSP3 thinking that might fix the problem.
1. HL-DT-ST CD ROM GCR8481B
2. Samsung CD R/RW SW-248F
Is there a free download website that I can go to reinstall these drivers? When I google I see others have the same problem.
The two devices are both hooked to your secondary IDE channel. It could be that the IDE controller driver is corrupt or missing. Go to the Dell website, download and reinstall the CHIPSET driver, which includes the IDE channels. Then reboot. The driver page is here:)
Failing that, verify that the drives are visible in the BIOS setup. When you restart and see the Dell splash screen, press F2 to go into the BIOS setup, come down to Drive Info and see if the model is reported for the two opticals. Perhaps it got disabled there, but not likely unless you were changing settings.
Another possibility is whether you removed and CD/DVD recording software recently (Sonic, Roxio, Nero) as these may have changed the registry entries related to your CD/DVD drives.
If nothing works, please post the specific error code reported by the Device Manager. Right click on each drive in the Device Manager and it should be listed in the device status box.
Posted on Dec 31, 2008
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