Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune freezes after charging - Microsoft Zune JS8-00001 Digital Media Player

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It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix.

Posted on Jan 01, 2009

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Ok well for this you will have to go to the zune website and go to support and send a repair request as of last night all 30gb zunes including mine went blank and would not work so microsoft should have and answer soon.

Posted on Dec 31, 2008

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My zune won't 'connect' with computer, it will charge but I cannot synch. help


you have to udate all of ur zune software. I just did that a couple mins ago....but my songz are still muting like 20 secs in and then it freezes. can anybody help me?

Nov 16, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 80G Freeze


I returned it to Ebay after calling Zune Tech Support to find out it was a dead battery or a battery that was not holding a charge.

Thanks but no premium plan needed.

Feb 18, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune freezes


Have you tried a hard reset? You can do this by pressing and holding the back button and the top part of the zune pad at the same time until the zune restarts.

If you can get the zune restarted you might want to check for firmware updates or try reinstalling firmware. If you are still having issues and the Zune is less than a year old it may be easiest to just send it of to Microsoft.

Jan 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Totally dead Zune!


It sounds like you guys might be suffering from the Infamous zune new year bug. Let your Zune completely die (leave it for a few days if you have to). After doing this plug it into a computer or wall out let to charge. Leave it to charge for at least an hour. Come back and unpluge the zune and reconnect it to a different usb port if possible. Let it continue to charge.

Letting it die should fix the freeze and swapping ports during the charge will help the computer detect the zune as when their batteries are 100% dead they do not have enough power to say that they are there.

Hopefully this will help out one or two of you.

Jan 05, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune 80 gig will not start


My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune


If it freezes up hold the pause button and turn it off, then hold down the back button and up on the keypad and it will restart. If for some reason it keeps freezing constantly I suggest you contact zune.

Oct 26, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Zune keeps freezing up...


JUST HOLD THE BACK BUTTON AND THE UP BUTTON FOR 30 SEC. AND YOU WILL BE GOOD DON'T WORRY PEOPLE.... ALSO WHEN I FREZZE ALOT THAT MEANS YOU DATA ON THE ZUNE IS COUPPORTED AND YOU WILL NEED TO RESET THE WHOLE DEVICE OK.

Feb 19, 2008 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

After charging it froze up!


I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

Aug 29, 2007 | Microsoft Zune JS8-00001 Digital Media...

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