Zune freezes after charging - Microsoft Zune JS8-00001 Digital Media Player

you have to udate all of ur zune software. I just did that a couple mins ago....but my songz are still muting like 20 secs in and then it freezes. can anybody help me?

I returned it to Ebay after calling Zune Tech Support to find out it was a dead battery or a battery that was not holding a charge.

Thanks but no premium plan needed.

Have you tried a hard reset? You can do this by pressing and holding the back button and the top part of the zune pad at the same time until the zune restarts.

If you can get the zune restarted you might want to check for firmware updates or try reinstalling firmware. If you are still having issues and the Zune is less than a year old it may be easiest to just send it of to Microsoft.

It sounds like you guys might be suffering from the Infamous zune new year bug. Let your Zune completely die (leave it for a few days if you have to). After doing this plug it into a computer or wall out let to charge. Leave it to charge for at least an hour. Come back and unpluge the zune and reconnect it to a different usb port if possible. Let it continue to charge.

Letting it die should fix the freeze and swapping ports during the charge will help the computer detect the zune as when their batteries are 100% dead they do not have enough power to say that they are there.

Hopefully this will help out one or two of you.

MY ZUNE IS FROZE ALL IT SAYS ZUNE ILET IT DIE AND THEN GHARRGED IT UP AND IT IS THE SAME

http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

this will help.

My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

1. Disconnect your Zune from USB and AC power sources.
2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.

I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

If it freezes up hold the pause button and turn it off, then hold down the back button and up on the keypad and it will restart. If for some reason it keeps freezing constantly I suggest you contact zune.

JUST HOLD THE BACK BUTTON AND THE UP BUTTON FOR 30 SEC. AND YOU WILL BE GOOD DON'T WORRY PEOPLE.... ALSO WHEN I FREZZE ALOT THAT MEANS YOU DATA ON THE ZUNE IS COUPPORTED AND YOU WILL NEED TO RESET THE WHOLE DEVICE OK.

I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!