Question about Microwave Ovens
The two switches on the side of the door that hold the door closed are loose now and don't hold the door closed.
Oddly enough, the switch holder is called a "door hook". For this model, it is part # F3020-1200 in case that is bad.
The hook assembly that protrudes from the door is called the "door key".
If you gently push up on the door key there should be spring tension. If it just flop right up, the spring is off inside.
Normally the problem is not the spring, but a broken spring mounting tab on the door key or the inner door panel.
If it's the door panel,it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.
The door key is easy to replace or repair if that's the issue.
Normally you have to separate the door panels (as shown in the attached photo)and then you'll see the screws you need to remove.
Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.
The best place to order parts for this brand is Tritronics. Or you can call them toll-free at 866-779-5835. Their Web site will be down until Jan. 2nd.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Jan 01, 2009
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