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My printer is connected to the internet, but status is 'offline'

My Brother MFC-490CW is setup to be able to print wirelessly and is successfully connected to my wireless network. But when I try to print something on my laptop, which has the proper printer software installed, the printer shows up as 'offline.'

How do I get it to be 'online'? I followed the setup guide that came with the printer, and I'm fairly sure I didn't miss a step.

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  • matt_brett Jan 23, 2009

    same exact issue, no joy on company website.

  • verap1 Jan 30, 2009

    I have the same problem - the BRAdmin utility can discover it and even print the user settings on it, but when I try to print to it from any of my Windows XP apps, it just hangs and the printer status is offline. Help!!


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Hey Bud. I had the exact same issue with mine. I called around and no one had an educated answer. I remembered that my Uncle Lester works for the IP department for the city of Beaumont. I called his house and of course he was at work. Just for grins I asked his 8 year old daughter how to fix it. She simply said, "Just unplug the router and plug it back in.... What a ********...." Then she hung up... Neddless to say this seems to work for everything else too.... Good luck.

Posted on May 02, 2009

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This problem occurs because when you initially connected wirelessly your printer, it was assigned an IP from your router. Once you turn your printer off that IP went back to the router to re-assign. However your printer driver is still looking for your printer on the original IP. Solution is to assign your printer a static IP based on its MAC address in your router (fixed host) so that your router reserves the same IP address for your printer everytime.

Posted on May 04, 2010

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I have been battling this for one month and fixed it tonight. Worked great when I first set it up wireless and then I chose to unplug and move printer and it has shown "offline" since. I tried getting it going wireless and with direct network connection. I've been working on this for weeks.

Here's what finally worked for me
[Windows Vista 64Bit and McAfee Security Center and I want wireless printer]

0) Downloaded the "Quick Set-up PDF" from the website for the 490CW

1) Downloaded latest Brother MFL-ProSuite MFC-490CW software from Brother Website and left it sitting in a directory.

2) Uninstall existing Brother software.

3) Do a factory reset on the printer (and restart printer)

4) Use Quick Set-up PDF to configure wireless so it saw my SSID and I entered by WEP code. I could see the connection and signal bars on the printer LCD.

5) Before installing the Brother MFL-ProSuite MFC-490CW I removed a portable USB drive (per the quick set instructions) and suspended by McAfee Firewall for 30 minutes.

6) Installed the Brother Software and restarted the PC.
Result: All has been bliss and printer now shows in my task tray with a green halo around it.

What did I do that I did not do the first time?
- Removed the USB jump drive which probably wasn't there a month ago
- Suspended the firewall (which had not blocked the original install)
- r e a l l y followed the quick start instructions closely.
Good Luck.

Posted on Feb 01, 2009

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Awesome, "tniver!" I'm printing again!

Thanks tons,

Posted on Apr 14, 2013

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I just rebooted my router, no luck. shut down the printer and turned it back on! Worked like a charm! Haven't used my printer in weeks and i just needed to restart it.

Posted on Aug 26, 2009

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SOURCE: Brother mfc-490cw is offline

If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
e- Under printers select Brother MFC-940CW printer right click
f- Select run as administrator
g- Select properties
h- Select ports
i- Select button configure ports
j- Under port settings uncheck enable SNMP
k- Click ok printer should be on line
l- To find MAC address for MAC filtering on router
m- Run the brother remote setup program and note the IP address
n- Run the command prompt as an administrator at the prompt type the following “apr –a” without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted. Log on to your router and enter the MAC address from the step above and save.
o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer

Posted on Apr 16, 2009

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1 Answer

Hello, I have a brother MFC-490CW mult-function printer (wireless) and I am having trouble setting up the wireless feature so my laptop can print to it via through my home network (Linksys wireless...

You have to make sure the following are used on your wireless settings on your router -

Wireless Network Security SSID (32 chr), WEP 64/128bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

This means your SSID is less than 32 chars and your running either WEP, WPA. Or WPA2

Then on your printer make sure you have the wireless enabled and Just a good rule of thumb - When putting in a wireless printer just fudge with the wirless/TCP/IP settings on the printer until you can ping the printer from the PC. Do NOT bother running the software installs until you know you have a good ping from the printer as it will just bomb out.

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Hi guys,<br /><br />Here's an official Usermanual/ brochure for BROTHER MFC-490CW Color Inkjet All-in-One with Wireless Networking.<br /><br />Link:<br /><br /><a href=""></a><br /><br />Click on this link or copy and paste the complete link into your browser.<br /><br />If I could be of further assistance, let me know. <br /><br /><br />Thanks,<br /><br />LETMEFIXIT<br />

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I can not print

You could try to use static ip to remove possible problems with dns retrieving: 
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  • Check the ip number on the machine (Menu -> Network -> WLAN -> IP address)
  • On your PC, go to Control Panel -> Printers
  • Right-click printer, choose Properties
  • Choose Ports and click "Add Port"
  • Double-click on Standard TCP/IP, follow the guide and type in your IP number earlier retrieved.
  • Save settings, press OK and the problem could be solved (if it was due to dns problems). 
Also, if it works, you can change the network settings for scanner driver to go to ip address too instead of dns, even if it isn't a problem right now, it could later be.

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