Question about HP Officejet 5610 All-In-One InkJet Printer

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Frequent error message

Since installing HP Officejet All in One, (Model J4680) this error message appears frequently.

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

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  • nancycarolyn Jan 29, 2009

    Thanks for trying, but the error message comes on my laptop which is connected wirelessly to the printer. The desktop, which is connected via usb cable, is not getting the message.
    It also occurs in Mozilla Firefox. I don't think it happens in IE.

    THanks for trying!


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  • 8,637 Answers

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 29, 2009

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here try this ok?
richard from chicago and let me know if it works for you ?
richard from chicago


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00273968&cc=us&lc=en&dlc=en&product=311255



Issue After installing the all-in-one and restarting the computer, the following Generic Host Process for Win32 Services error message displays: Windows has shut down a process for Win32 services: Data Execution Prevention - Microsoft Windows To help protect your computer, Windows has closed this program. Solutions The following solutions should be tried in the order they are presented. If the first solution does not correct the issue, proceed to the next solution; if that solution does not correct the issue, proceed to the last solution. Solution one Uninstall and then reinstall the software using the following procedure:
  1. Uninstall the software by inserting the software CD that came with unit into the CD-ROM drive on the computer. NOTE: If the startup screen does not appear, double-click the My Computer icon, then double-click the CD-ROM icon where the all-in-one disc is inserted. Choose the Uninstall option. If the Uninstall option does not display, the software is not completely installed. Proceed to step 2.
  2. Install the software by inserting the software CD that came with unit into the CD-ROM drive on the computer. NOTE: If the startup screen does not appear, double-click the My Computer icon, and then double-click the CD-ROM icon, where the all-in-one disc is inserted. Choose the Install option.
  3. Run the Software Update from the HP Director and apply all patches.
Solution two
  1. Uninstall the all-in-one software using the CD that came with the unit, by following the steps in Solution one above.
  2. After the software is uninstalled, restart the computer.
  3. Install the all-in-one software by following the steps in Solution 1 above. After installation is complete, verify that the unit works correctly.
  4. Change the Windows Image Acquisition (WIA) service from Automatic to Manual by performing the following steps:
    1. Right-click My Computer , then select Manage . The Computer Management window opens.
    2. in the Computer Management window, click the plus ( + ) sign next to Services and Applications .
    3. In the list below Services and Applications , select Services .
    4. In the right-hand side of the window, right-click Windows Image Acquisition .
    5. Select Properties .
    6. Change Startup Type to Manual .
    7. Click OK .
    8. Close the Computer Management window.
  5. Add hpqtra08.exe to the Windows Firewall Exception list by performing the following steps:
    1. Click Start , then Control Panel . (Click Start , Settings , then Control Panel if you are in Classic Start menu mode).
    2. Click Security Center .
    3. Scroll to the bottom of the new window.
    4. Click Windows Firewall .
    5. Click the Exceptions tab.
    6. Click Add Program .
    7. Click Browse .
    8. Select C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe .
    9. Click OK .
    10. Click OK .
    11. Close all open windows.
    12. Restart the computer and verify that the unit works correctly.

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