Question about SMC EZ Connect Modem

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My cable light on my modem goes in and out the internet will connect and then 5-10 minutes later the yellow light will come on on the cable light for about 1-3 minutes then connect again. i have troubleshooted my computer so i know it is not the pc. just wondering what i need to do to make sure it stays connected. ive also unplugged everything and put it back. i have the SMC 8004

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Call the cable company to come out for a service call... it sounds like signal issues... could be as simple as a bad splitter or connector.

Posted on Jan 05, 2009

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How do i turn wifi off


Locate the Wireless LAN switch located on the front of your computer.
This could be located on the upper row on a laptop it will have the radiation look (((·)))
Make sure its pressed on or off whichever you need.

Move the switch to the right to turn on Wireless connections.

Right-click the network icon located on the system tray next to the clock.
You should see a list of available wireless networks.

Select the network you want to connect to and click "Dis Connect."


Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem


Your Motorola Surfboard cable modem must be connected to your home's coaxial cable connection.
Connect the coaxial cable from your cable outlet into the "Input" jack on your cable modem.

If your modem is wireless, it will connect to any computers and wireless devices in your home through the wireless signal sent from the modem.

Wired Internet connections require that you use an Ethernet cable to connect your cable modem to any supported computers and devices.
Understanding the Front Panel

The front panel of your modem is your key to understanding the status of your cable modem.

The front panel features "Power," "Send," "Receive," "Online" and "Link" lights, each of which displays information about your modem.

The "Power" button will display a solid green light when operating normally and will turn off when there is a problem with the power supply.

The "Send" and "Receive" lights will transmit a solid green or blue color when data is being normally transmitted through your modem and will blink when it the modem is scanning for an upstream or downstream connection.

A solid green "Online" light indicates that you are connected to your Internet Service Provider, while no light indicates that the Internet connection in your home is experiencing problems.

A yellow "Link" light indicates that a computer is connected to your modem with an Ethernet connection while a blue light indicates that a high-speed Ethernet connection is being utilized through the modem.

Configuring TCP/IP

The Transmission Control Protocol/Internet Protocol provides the basic foundation for establishing a local network and a connection to the Internet. The TCP/IP can be configured in the "Control Panel" of your Windows computer. Open the "Network and Sharing Center" from the control panel and double-click the "Manage network connections" option. Right-click the network connection displayed and select "Properties," then select Internet Protocol Version 4 and open the TCP/IP properties menu. Select "Obtain an IP address automatically" and "Obtain DNS Server address automatically" from the TCP/IP properties menu and click "Ok" to save your TCP/IP settings.
Troubleshooting


Many technical issues with your cable modem can be resolved by power cycling your modem and the computers and devices connected to it.

To power cycle your modem, unplug it from the power supply for 10 to 15 seconds and reconnect it to the power supply.

Restart all of your connected computers and devices while your modem is power cycling. Problems with the "Send" and "Receive" functions can be the result of a poor signal being sent to your cable modem. Tighten the coaxial cable connection to your modem and contact your internet service provider if problems persist.
http://www.motorola.com/staticfiles/Consumers/Products/Cable Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

Nov 19, 2013 | Arris SURFboard Gateway SBG6580 DOCSIS 3.0...

1 Answer

Motorola sb4200 no internet Acess Issue


i click the status and is say Transfer Operational Parameters through TFTPIn Progress

Aug 19, 2012 | Arris SURFboard SB4200 Modem

1 Answer

Pushed the stand by button but that didnt help me grt the online to work


Make sure that all of you connections on your modem are plugged in (you should see 4 green lights and one blinking yellow/amber light). If you only have one amber light, press the standby button again. If the modem still is not working, check to make sure that the coaxial cable from the wall is tightly (hand tight) screwed into both the wall and the back of the modem, unplug the power cord and wait about 30 seconds before plugging it back in. Give the modem time to boot up (about 2 minutes usally) and try to connect to the internet again.

Aug 23, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 02, 2010 | Arris SURFboard SB5101 Cable Modem

2 Answers

SB5101 Motorola Modem Disconnects Randomly


If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:

Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.

If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.

Good luck and thanks for using FixYa.

May 12, 2009 | Arris SURFboard® SB5101 Cable Modem

1 Answer

Router cannot connect to the internet.


Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

Feb 27, 2009 | Arris Touchstone 450a (CM450) Modem

2 Answers

Westell 6100 dsl modem


I use a Westell 6100 modem....internet goes out periodically and is not red...just blank....in a few minutes it comes back on....and later out it goes again....

Dec 02, 2007 | Westell Wirespeed LiteLine 6100...

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