Question about SanDisk Sansa Fuze MP3 Player

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Will not turn on

I was on my fuze and then the screen went white and i turned it off and now it will not turn on even when it is connected to my pc with the data cable

Please help !! :)

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  • 2 more comments 
  • JDCM72 Jan 17, 2009

    my Sansa Fuse went white last time I turned it on and now it wont even work!!! GRR!!!

  • jazjasm Feb 13, 2009

    went to got listen to it and it wouldnt turn on finally aftera few tries it

    turned on but came on white and wouldnt play musi :(

  • Anonymous Feb 17, 2009

    When I turned it on its screen was white. But it can still play music its just that i cant see what Im doing. Someone help.

  • Anonymous Feb 19, 2009

    wheni turned it on i can still hear music but cant see what is happening

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Found this on another forum, turn the sansa to the off position and hold it there for ten seconds. It should re-set. I was amazed at how well this worked, because I thought I was scr*****d.

Posted on Feb 15, 2009

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1) Turn it on, get the white screen, then hold the 'off' button in the up position for up to 20 seconds to force it off. Wait 20 more seconds, then turn it on again.

2) You may have to reformat your player--
If you have a copy of the 'Sansa Updater' software on your computer, page 17 of the user manual says that reformatting the player is possible through commands from your computer. If your player is recognized by the computer, this could also work.

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Try resetting the device by holding teh power switch in the ON position for about 15 seconds, then while it's OFF, slide the power switch DOWN to the HOLD position. Now for the tricky part, let's force a manual MSC connection. Press and hold the center button while plugging in to the USB port. Let us know if the screen lights, and the battery begins charging in this mode. If it's charging, let her charge for a while to give the battery a chance. Then, open a Windows Explorer window. I like to use [Windows key] + E, or go to My Computer. See if the Fuze appears under "devices with removable storage". If it's communicating, you have the options of formatting the device and reloading the firmware.

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Hi and welcome to FixYa,

Appreciate the direct "Ask Me;.

Offhand, the message indicates that the Sansa is requesting that the internal storage be reformatted using the PC. This would require that the Fuze be connected to the PC through USB. Thereafter, the computer would recognize it as an external storage device. Steps required to format:
  • connect Sansa Fuse to USB of PC;
  • double click on "My Computer";
  • it would show probable as an "E";
  • right click on the "E" and click on "Format...";
  • a new window will pop up;
  • under the "File system" pls select FAT or FAT 32;
  • verify that "Quick Format" is un-checked;
  • click on Start button.
Good luck and Thank you for using FixYa. Happy Holidays.

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