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My Sansa Fuze sometimes goes to the White Screen of Death too-- 1) Turn it on, get the white screen, then hold the 'off' button in the up position for up to 20 seconds to force it off. Wait 20 more seconds, then turn it on again.
2) You may have to reformat your player-- If you have a copy of the 'Sansa Updater' software on your computer, page 17 of the user manual says that reformatting the player is possible through commands from your computer. If your player is recognized by the computer, this could also work.
it should turn off if you hold the reset (on) switch in the on position for ten to fifteen seconds. if that doesn't work, try downloading the firmware update. but be careful, i had the same problems, and when i downloaded the update...it ruined the mp3 player, and sansa would not help
Mine did the exact same thing, (Even the going to bed thing) I'm glad you posted your question. Incidentally enough after trying to turn-off and on for ten minutes, I pressed all the buttons a whole bunch to show it my frustration.....then it worked. (?) I don't know why, but I think that the computer going into hibernation or shutting off affected it.
Try resetting the device by holding teh power switch in the ON position for about 15 seconds, then while it's OFF, slide the power switch DOWN to the HOLD position.
Now for the tricky part, let's force a manual MSC connection. Press and hold the center button while plugging in to the USB port. Let us know if the screen lights, and the battery begins charging in this mode.
If it's charging, let her charge for a while to give the battery a chance.
Then, open a Windows Explorer window. I like to use [Windows key] + E, or go to My Computer. See if the Fuze appears under "devices with removable storage".
If it's communicating, you have the options of formatting the device and reloading the firmware.
ugghhh i dont know but i have a question. my computer wont recognize
the sansa fuze? UGGHH i am so mad plz someone help me..... i really
need help... when i plus it into the computer the screen where it shows
'open to vie files' 'play in windows media' and stuff wont work...it
just donesnt come up. its like the USB is not even connected? but it is
and the port is working fine... i tried all of the ports i have? it
just wont work. i even tried dowonlaoding the music store witht he CD
but it still wont work....i am so madd... plz can someone help me in
step by step help? Also i checked online on sansa.com but its like
press and hold the rewind button to go to USB mode and click sumthin
but mine wont ven do anyhting when i keep it pressed... plz help
Offhand, the message indicates that the Sansa is requesting that the internal storage be reformatted using the PC. This would require that the Fuze be connected to the PC through USB. Thereafter, the computer would recognize it as an external storage device. Steps required to format:
connect Sansa Fuse to USB of PC;
double click on "My Computer";
it would show probable as an "E";
right click on the "E" and click on "Format...";
a new window will pop up;
under the "File system" pls select FAT or FAT 32;
verify that "Quick Format" is un-checked;
click on Start button.
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