Question about Microsoft Zune JS8-00001 Digital Media Player

1 Answer

MY ZUNE FREEZED AND IT WONT UNDO, NEED HELP!

I HAVE TRIED HOLDING THE BACK KEY AND UPWARD KEY ON THE PAD BUT IT WONT WORK. PLEASE HELP ME WITH ANOTHER WAY TO UNFREEZE MY ZUNE 30G. Good, so I'm not the only one.
This is the second time something like this has happened to me. I think I repel technology.

Posted by on

  • monsterskier Dec 31, 2008

    it has the zune logo on a black background with a white line underneath..nothing's working..not even plugging it into the computer

  • bmwbimmer76 Dec 31, 2008

    same problem. I can't get mine to turn off and it is stuck in the screen with the zune picture with a white loading bar underneath. I think I will let it die and then try plugging it back into the computer. Has anyone else been able to fix this problem?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 40 Answers

Try reformatting it then go reinstall the zune firmware for it.

Posted on Dec 31, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...


I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand

May 10, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

How to reset your zune fireware


If your zune (4, 8, 16, 80, or 120 gig) is starting to freeze more and more and wont load up all the way and uv tried reseting it multiple times and it still dose the same thing? i will tell you how to fix that sittuation.

first of i will have to warn you in doing this you are deleting EVERYTHING from your zune. remember you are at your own risk in doing this and i sugjest that you read the whole thing befor attempting to reset anything
if you are desperate or interested lets beging

step 1. wait for your zune to turn on wile its on you reset you zune
(hold the back button wile holding up on the touchpad)

step 2. once it starts to load the fireware (the screen will show the zune symbal and a loading bar at the bottom of the screen) you must hold the back botton, the senter of the touch pad and the play button. remember to hold all 3 of the buttons once the zune icon apears on your zune.
hold it until a speane apears that says "3 please wait" when that screen apears you can let go of the buttons.

step3 the zune will tehn say to open up zune program and plug your zune into your computer

tip. it is best to have the most updated zune software you can have on there. vistas may not ba able to have the MOST up todate software because of issues with the software on vista and zune 4.0

once you plug it in it will automatically start to download the zune fireware onto you zune. when it has finished uploading the fireware just go threw the zune steps. at this point you pretty much have a new zune. meaning you need to link it to your account on zune and name you zune and the most obvoius you need to re-upload your files and things onto you zune.

note you need an internet conection to download the fireware for you zune.

hope this will help you with your zune issues. this also help if you are desperate and forgot your password but note recomended if you have another option.

on Dec 02, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120gb stuck on contact support page and can't pay 18-30 u.s dollars to get help from support, should i throw mines away i'm fed up with problems comming up where i have to pay MORE money to fix.


no, dont just do the following On your zune make sure the hold button isn't on
At the same time hold down the back button and upwards on the directional pad until the screen goes black
then use your left hand and press the back button while using your right index finger to press the middle of the zune pad use your middle finger (on your right hand) to press play pause button. All of these need to be held at the same time. You should get a please wait message. follow the instructions on screen.

Jun 06, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 30gig zune is froze and unresponsive. Please help


there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

May 27, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 80G Freeze


I returned it to Ebay after calling Zune Tech Support to find out it was a dead battery or a battery that was not holding a charge.

Thanks but no premium plan needed.

Feb 18, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune lock


Zune lock is the switch at the top of the zune correct? Slide it into unlock position.

If it's passworded and you can't get it unlocked
try this:
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

If this helps Rate this a FIX-YA.

Jan 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

MY ZUNE FREEZED AND IT WONT UNDO, NEED HELP!


Post your problem on this forum.
Maybe if enough people complain to the source we can get a fix.
At 123 replies right now. GO!!!


http://forums.zune.net/0/11/404988/ShowPost.aspx#404988

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune sucks


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Oct 23, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Rello 30gig zune need help


you can try and reset it by holding on the back button, and up on the d-pad. that should work it did for my 30 GB

Jun 20, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune


To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

May 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

Not finding what you are looking for?
Microsoft Zune JS8-00001 Digital Media Player Logo

Related Topics:

52 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...