Question about Microsoft Zune JS8-00001 Digital Media Player

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Same thing to me this morning

My ZUNE froze up on the Zune screen also today. Maybe its a December 31st thing. I know that I am frustrated because I need this thing to work. I charged it with my charger that plugs into the wall but nothing is happening. Can somebody give me some kind of clue of what to do? The hold the back button and up on the control pad is not working. Any more tips?

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  • Anonymous Dec 31, 2008

    Please help. I've had my Zune ovewr an year and this is the 1st time I have had this problem. Tried the same solutions and nothing works.

  • switzco Dec 31, 2008

    How weird. I've never had a problem before today and I am getting the same exact problem. The light is on but nobody is home :(

  • Shadow08 Dec 31, 2008

    same here!!!!! ahhhhh help us! (its wierd that they all messed up today)

  • cnic817 Dec 31, 2008

    this happened to every 30g owner... microsoft is aware and are trying to fix it. http://forums.zune.net/403986/ShowPost.a... check out the zune forum for any updates on the situation.

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Nothing is working at the moment .. this only happened to the 30g even if the battery dies it will stil be frozen..
http://forums.zune.net/403986/ShowPost.aspx

Posted on Dec 31, 2008

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Check this link:

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Disassembly instructions:
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My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

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