We have two computers that are wireless. one is a laptop, and
one is a desktop. the problem is the laptop stays connected, and
the desktop keeps disconnecting from the network. we called charter cable 3 times. they keep connecting us but the next day,
it disconnects again what can we do. the desktop is up stairs,
and the laptop is down stairs.
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Re: staying connected to the internet
If you are up to it you might wont to swith to verizon Fios they have same things like chart that includes internet, tv, and phone. There modems are easy to set up all you have to do on there modem is enter the ip adress enter the defalt user name and password and change it to one you can remember and you would be online. One other thing most of there routers have built in wirless network asses which is protected by a WEP password which is located on the botom of the router.
To check if you qualify go to www.verizon.com and lock for there to enternet choces you wold need to enter you home phone # or adress to see if it is avaliabe.
i hope this would help.
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If you are connected via Ethernet cable, it works fine? Are all the computers wireless? Does the laptop change when moved? If you place it next to another Computer on wireless is the signal the same? Is this a issue that changes every day you boot the machine? Are the other machines static? Have you done all the Acer and windows updates? Has the laptop always been this way? Way to many variables, It's not a simple question to answer. That said, maybe a bad antenna in the laptop.
i doubt its your unit. if it shows your connected, your connected.wireless routers often loose signal. even if you have a cordless house phone it could easily interupt with your signal also. a lot of times it could be your service provider.
I would connect it to the router using a lan cable to verify that it will get a IP address and connect to the internet. Write down the IP information and make a static wireless connection with that info. It should work hardwired and wirelessly with this info. If it doesn't work wirelessly you may have a bad wireless card or you may find that their is already conflicting static IP info in the connection that has to be removed. Make sure that on your internet protocol (TCP/IP) properties that you have selected "Obtain an IP address automatically" and Obtain DNS server address automatically". Clear any settings that you may see there.
Its hard to diagnose cause the process starts long before your current setup..ie, programming your router. So I have attached a website from Microsoft that walks you thru the steps to set up your wireless home network so you can backtrack...good luck and let me know if you have any problems. Pls rate this solution.
Does this problem occur regardless of the network you're on with your Laptop? If you're only concerned with one network you should check the desktop to see if it is 'wired' (connected via Ethernet) or not. I suspect the problem is merely a weak wireless connection.
that might take an uninstall and reinstall of either the ethernet drivers, or the operating system. I haven't heard that, but I have had machines that aren't as reliable in the wireless as they could be. it's possible that something in the workings of it has gone haywire, but it sounds like an OS issue.
Back up everything you want to keep and reinstall the OS if possible.