Question about GE JVM2070 Microwave Oven

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Microwave stops with message that does not work

When selecting cook popcorn a message comes up that says "the current sensor feature has been interrupted by opening the door. To resume interruption close door and press start". We open the door and re-close it and then it shuts off and the numbers on the display are 8888. After a few seconds it says reset clock. Also, this problem is intermittently on other selection.

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Re: Microwave stops with message that does not work

You probably have a bad connection on the cirucit board and/or an intermittent door switch. If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info (as well as a text file which helps in diagnosing and repairing door switch problems) at our site, which is linked at our listing here on FixYa: You can find helpful exploded view diagrams and order parts by entering your full model number here:

Posted on May 06, 2007

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Have a kitchenaid microwave KHMS2040WSS brand new. Is there a way to set the popcorn sensor for a smaller bag? Right now it is set for 3.5oz and burns all the popcorn.

I have never seen a microwave that doesn't burn popcorn if you use the "popcorn" button. Why the manufacturers keep putting them on I'll never understand. There's nothing you can do change the presets on an oven since they are built into the controller. Instead of relying on the oven, you should follw the directions on the bag. These tell you to use high power, stay by the oven and stop the cooking when the time between pops drops to 1 or 2 seconds. Stored heat will continue to pop kernels for a bit, and you won't cremate your popcorn. You'll also avoid the possibility of the bag catching fire and damaging the oven, which I have seen several times. Finally, don't expect 100% of the kernels to pop. There wil always be a few duds, and extending the cooking time just results in burned popcorn.

Jun 05, 2011 | KitchenAid KHMS2040W Microwave Oven

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My microwave is completely dead. I have checked the fuse in the plug and it is fine. Any suggestions?


What you are to do to solve the problem is to do a general troubleshooting on your oven below are instruction to follow.

The Microwave is a counter top model with a variety of preset cooking options, including timed cooking at a variety of power levels and sensor-cooking settings for popcorn, rice, beverages and single-serving reheating.

The sensor cooking and reheating features detect increasing humidity levels inside the microwave and automatically adjust cooking time for various types and amounts of food. This microwave also includes a turntable and an electronic control panel.

Instructions below are step by step solution for your oven

  1. Check to see if the microwave will start. If it will not start and the display panel is blank, you may have a power problem. Unplug the microwave and then plug it back in, making sure that all three prongs of the power cord are fully inserted into the wall outlet. If this doesn't work, check your home's fuse box. Reset the circuit breaker to restore if necessary.
  2. Ensure that the microwave door is fully closed. Press the Clear/Off button to cancel any previous cooking instructions. Re-enter your cooking program, including cooking time and food weight if necessary, and press Start.
  3. If "Err" appears on the microwave display, press the Clear/Off button and reenter your cooking program. The "Err" message will appear during the sensor-controlled programs (Popcorn, Rice, Beverage or Reheat) if the door is opened before steam is detected or if no steam was detected within the maximum amount of time allowed by the microwave. Be sure to leave the door closed during these programs, at least until time is shown counting down on the display panel.
  4. If your control panel will not work or if an "L" is displayed on the screen, press and hold the Clear/Off button for a full three seconds to unlock the control panel.
  5. If your sensor reheat program is resulting in under- or overcooked food, first try decreasing the amount of food in the microwave; the sensor programs are designed for single servings of food. The sensor reheat function works by measuring humidity inside the microwave--do not use a tightly-covered dish with this setting because no moisture will be able to escape and the food will overcook. Be sure that cooking containers are dry; moist containers will increase the humidity in the microwave and mislead the sensor, resulting in undercooked food.
  6. If your turntable is not rotating, first check to ensure that your food container is positioned so that it can freely rotate without hitting the microwave's interior walls; using a smaller food container can fix this problem. If the turntable still will not rotate, lift the turntable from its support and replace it carefully, ensuring that it rests evenly on its support.
Good luck.

Thank you and thanks for using fixya.

Nov 23, 2010 | Neff H5470N0GB Microwave Oven

1 Answer

Microwave burns popcorn. what part is defective?

If the microwave functions normally while cooking everything else, but is only burning popcorn, there is no component problem that will cause this. You cannot adjust or replace any internal component to make it not burn popcorn. All power levels and program options are contolled by the consumer at the control panel. Refer to your owner;s manual for their recommendations.

If the oven is equipped with a popcorn feature button, it is programmed for a recommended power level and time. This is an ESTIMATED program feature. The manufacturers of both the oven and the popcorn will also give directions that tell you to turn the oven off when the popping slows to about a pop every 2 seconds. Failure to do so can result in burning.

If the microwave does not come with a popcorn feature button, the manufacturers of the popcorn have directions on the outside of the box that tell you what POWER LEVEL and TIME to set the oven on for the desired result. Again, the you still have to listen as the bag pops to ensure it does not burn.

In addition, on some microwave ovens, there is a feature that allows you to select the SIZE of the popcorn bag. Some popcorn manufacturers have smaller snack size bags that don't take as long to pop. You have to select the appropriate size to get the correct program option.

In any case, you never are to place popcorn in a microwave oven and walk away from it. All these program features are ESTIMATIONS based on manufacturers testing and recommendations for the best results. All microwave ovens are different and operate at different power levels. Your best judge is to listen as it pops.

I hope this helps you.

Dec 23, 2009 | GE XL1800 1100 Watts Microwave Oven

1 Answer

Viking professional vmoc205ss convection Cooking POPCORN

You need to use one of the metal racks that came with the Viking microwave to raise the popcorn bag off the bottom of the microwave. It works great!

Apr 06, 2009 | Microwave Ovens

1 Answer


According to the owner's manual (which you can download free from us here),

1. Place the bag of popcorn over an upside-down 9" glass (or paper) plate.

2. Touch POPCORN pad.

It will cook and stop automatically.

If this does not work, you may have a bad humidity sensor or control board, etc. and parts for this model are generally no longer available.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 28, 2008 | Sharp R-9H84B Microwave Oven

3 Answers

Oven turns off


You are running the risk of damaging the Magnatron by doing this.

Check the packets you are using, you will have to reduce your power output.

This is because microwaves act by being absorbed by water. There is very little in popcorn and in fat. Once this has been evaporated, the microwave energy builds up (as it is still being produced - but not absorbed), and ends up cooking the magnatron itself.

I have seen countless posts on here after cooking popcorn!

More fun on the hob anyway - and cheaper to buy in bulk!

Jun 21, 2008 | Magic Chef MCD1311ST Microwave Oven

2 Answers

Viking microwave oven

If you mean that the automatic popcorn cooking is not working properly, it's probably a bad humidity sensor.

If it's still under the one year warranty, they'll replace it free. Otherwise, they can steer you to a Viking-authorizes servicer.

You can contact Viking customer service here.

We're happy to help and we appreciate your thoughtful rating of our answer.

May 30, 2008 | Viking DMOC205SS Microwave Oven

6 Answers

Magic chef microwave shuts down

We had the same problem with our brand new Magic Chef. Before going through the trouble of taking it back I called Home Depot. After talking to a Home Depot Rep I am told that the overheat sensor is under the glass plate directly beneath the popcorn bag. Popcorn gets very hot and the heat of the popcorn causes the sensor to shut the machine down. I would imagine this would be the same for a baked potato.
Very poor design.
I was told to put a microwave safe plate down and put the popcorn bag on it. This should help to reduce the heat and not trip the sensor.
A safety sensor is great, but not if it keeps tripping the machine and shutting down!

Sep 02, 2007 | Microwave Ovens

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