Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

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Hard drive erased

Thank you for your assistance in dealing wiht my erased hard drive. You asked about my values0-9, all are 0 except 7:4 & 8:2. I notcied from someone you helped earlier that 7 should be 4. Anything else I can check?

You also mentioned my dvr being stuck off. It's not normal operation. In the morning, the dvr will be stuck at stage 1 of 5 restarting, then if I turn it off & back on, it returns to normal tv imediately (hard to explain, but it's happened 5-10 x's). Now that I know I can/should reboot every once in a while, that may go away. I may be wong, but I scoured the manual several times & never found that it says to unplug or hold power button for 10 sec.s to restart/reset periodically just like a computer. Why the big secret? It is a computer & just like one it should get restarted when it gets updates, so why isn't that in the 1st chapter of the manual? I know you didn't write it, but if I had been shutting the dvr down sometimes, my hard drive may not have been erased (& with it 100 hrs most of which we never saw & can't get back).

You seem very knowledgeable, were there any updates done on 12/26 or 27/08? Or, where might I find that out? I also noticed you're a plumber, I deal with a ton of plumbing as a remodeler, hope your winter is going all right (worst freezing here in Oregon in decades), or are you out of the plumbing biz & done crawling under houses?

Thanks again for your time & Happy New Year, Jeff

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Happy New Year Jeff,
All the values you reported indicate that there is nothing wrong - according to internal self diagnostics- with the hard drive. I live in the South Eastern US near Jacksonville Florida and down here the heat sometimes can cause a system to behave oddly. With that being said I have never had a system that is healthy behave in the manner you describe. I checked for the last update and that was on November 6, 2008 and should have been the L531 version. The hard drive erasure should have only occured if you had the full 100hrs of record time available when you did the reset and therefore would have deleted all timers. Therefore if you did not notice the recordings being available prior to the reset and then missing immediately thereafter the deletion of the timer itself could lead one to the conclusion that it had actually deleted some anticipated recordings which did not take place at all since the timer was erased. One can never predict with perfection exactly how all will behave as there are bound to be some anomalies falling below the radar.
The other issue with the 1 of 5 when you first wake the system up could be a number of things so we will start with the most obvious. If you press menu 6-1-3 at the system info screen you will notice the section are labelled alpabetically. In box B should be two numbers which indicate signal loss on each of the tuners. The upper number is for tuner 1 and the lower for tuner two. The numbers here should be in the single digits. If they are not you may have a faulty piece of hardware such a a seperator or diplexer. Have you experienced colder temperatures when the problem appeared? Either way it could be so many things it is better to have a technician troubleshoot it at your convenience before it goes totally out. Poor workmanship, hardware, and/or cabling can cause this issue.
I no longer plumb professionally on a daily basis. I have been working for Dish since I came back from Iraq and am currently serving in the capacity of Field Service Manger which oversees installations and technicians. Thanks for using Fix Ya.

Posted on Jan 04, 2009

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My hard drive erased

Hi kindstns,

I am sorry to hear the hard drive was deleted. This is usually relating to some kind of hard drive failure in the equipment. If this has happened more than once, or if it happens again, let me know. We may need to replace the receiver.

You can reach me here or at for any assistance!

Tommy Faust
DISH Social Media Representative

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Dvr will not record. i get the message, " hard drive full" is there a way to erase what is on the hard drive?

You can erase the contents of the drive or set the drive to overwrite when full. Erasing the drive is the equivalent of reformatting (you will not be able to recover the images easily).

To Erase/Format, enter the Menu system and select Hard Drive Setup (seventh line in the list). Press Enter, then go to HDD Format (fourth item in the list) and press Enter. Then enter your password (set up under System Setup) but the default password is 111111, if it is on. If you entered the correct password, the screen will flash HDD Formatted 3 times. Press Menu to exit the menu. (If the incorrect password was put in, Incorrect Password will flash.)

To overwrite, again go to Hard Drive Setup then select the first item, Drive Full. Press Enter to toggle Overwrite On or Off. You will be able to recover the images until they are overwritten.

I hope this helps.

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1 Answer

The box wont record saying the HDD memory is full however it only shows 26% and wont let me open the file or delete the file. further it has lost everything previously recorded

Hi, this is a common problem, you need to get in touch with the place you have bought it from and tell them your hard drive is corrupt and will need formatting and re-installing the firmware, now depending on how long you have had it they may tell you you need to pay to have it fixed, if they tell you that then you would be better off getting a new one.

the chances are something has over heated and caused the data on the hard drive to be corrupt so even though it only showing 26% it means the rest of the hard drive has corrupt data and cant be recorder on so you only have 26% of your hard drive left that you can use.

over time this will happen to all dtv recorders its nothing you can do either contact the place that sold it to you or have a look in the book that came with it and contact their customer support and explain whats happening, they will then tell you how to access the service mode and this will allow you to format the hard drive and may solve the problem.

we dont have the service menu details here as its only sagem who hold them and they keep it to themselves as its what their engineers use to reset the system and solve any problems.

it may or may not work but you have got nothing to lose so either take it back to where you bought it from and ask them about an exchange or refund or look in the handbook and call sagem customer service team and ask them how to format the harddrive

also check in the settings that this is turned on: OAD Auto Updates enabled.
make sure it is enabled.

also try doing the following to reset the box it may work but most of the time if the hd drive is corrupt it will need replacing before you can record again
1. Turn off the unit for 5 minutes to cause a full reset.
2. Turn on the PVR with everything attached except the aerial.
3. You will get an Er-09 on the display. On my PVR there was no output on the TV screen whatsoever (totally black screen).
4. Press 'OK' on the remote.
5. The box reboots in standby mode.
after this it should say OAD complete this means the firmware has been updated if it dont do anything then the chances are you have all the latest updates and you hard drive is no good.

let me know how you get on or if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

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You need to do a INITIALIZATION/REINITIALIZATION PROCEDURE See below for details Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

If you are installing the DVR, follow the steps below to initialize
the unit as part of the installation instructions in the Installation/
Operation Manual. This procedure erases all data on the hard disk
drive and is necessary to ensure that there is no data that could cause
improper operation when you try to use it. With a clean hard drive, the
DVR can correctly index recorded video with the correct time and date.
Once the DVR is initialized, you should not reinitialize the DVR
again unless you are having trouble finding and playing back video,
and there is no other solution. If you have to reinitialize the DVR, make
sure the time and date are correct before beginning the procedure.
WARNING: When you initialize or reinitialize the DVR:
• The hard disk drive is erased.
• The password and all menu settings return to their default
To initialize or reinitialize the DVR:
1. Press and hold the Function button. The Function Key List
appears. Keep holding the Function button.
2. Press and release the 0 button, and then release the Function
button. Enter the password if requested. The Setup Menu
3. Using the front panel buttons, enter 1220.
4. A screen appears and asks if you want to continue. Use the
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hard disk drive, and then press the Play/Pause button.
The default password is 0000. If you change the password, and
then forget it, you can get into the system by using 2002.

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1 Answer

Value: negative 1 next to the 7

Tom there has been some misinformation on this feature in the field. Acoording to Dish the only acceptable value for Value 7 is a four. Anything other than four is indicative of hard drive failure which IS why you are having issues recording. You need to have the receiver replaced. If you do not have the Digital Home Protection Plan you can subscribe to it for 5.99 a month and Dish will replace the receiver if it is leased at no charge to you there may be a 29.99 charge for the tech visit to replace the receiver. You can avoid this as well by having the receiver shipped directly to you if you feel confident you can re-install it yourself. I hope this is of some assistance to you and thank you for using Fix Ya. Please let me know if I can assist you further.

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1 Answer

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