Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

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Hard drive erased

Thank you for your assistance in dealing wiht my erased hard drive. You asked about my values0-9, all are 0 except 7:4 & 8:2. I notcied from someone you helped earlier that 7 should be 4. Anything else I can check?

You also mentioned my dvr being stuck off. It's not normal operation. In the morning, the dvr will be stuck at stage 1 of 5 restarting, then if I turn it off & back on, it returns to normal tv imediately (hard to explain, but it's happened 5-10 x's). Now that I know I can/should reboot every once in a while, that may go away. I may be wong, but I scoured the manual several times & never found that it says to unplug or hold power button for 10 sec.s to restart/reset periodically just like a computer. Why the big secret? It is a computer & just like one it should get restarted when it gets updates, so why isn't that in the 1st chapter of the manual? I know you didn't write it, but if I had been shutting the dvr down sometimes, my hard drive may not have been erased (& with it 100 hrs most of which we never saw & can't get back).

You seem very knowledgeable, were there any updates done on 12/26 or 27/08? Or, where might I find that out? I also noticed you're a plumber, I deal with a ton of plumbing as a remodeler, hope your winter is going all right (worst freezing here in Oregon in decades), or are you out of the plumbing biz & done crawling under houses?

Thanks again for your time & Happy New Year, Jeff

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Happy New Year Jeff,
All the values you reported indicate that there is nothing wrong - according to internal self diagnostics- with the hard drive. I live in the South Eastern US near Jacksonville Florida and down here the heat sometimes can cause a system to behave oddly. With that being said I have never had a system that is healthy behave in the manner you describe. I checked for the last update and that was on November 6, 2008 and should have been the L531 version. The hard drive erasure should have only occured if you had the full 100hrs of record time available when you did the reset and therefore would have deleted all timers. Therefore if you did not notice the recordings being available prior to the reset and then missing immediately thereafter the deletion of the timer itself could lead one to the conclusion that it had actually deleted some anticipated recordings which did not take place at all since the timer was erased. One can never predict with perfection exactly how all will behave as there are bound to be some anomalies falling below the radar.
The other issue with the 1 of 5 when you first wake the system up could be a number of things so we will start with the most obvious. If you press menu 6-1-3 at the system info screen you will notice the section are labelled alpabetically. In box B should be two numbers which indicate signal loss on each of the tuners. The upper number is for tuner 1 and the lower for tuner two. The numbers here should be in the single digits. If they are not you may have a faulty piece of hardware such a a seperator or diplexer. Have you experienced colder temperatures when the problem appeared? Either way it could be so many things it is better to have a technician troubleshoot it at your convenience before it goes totally out. Poor workmanship, hardware, and/or cabling can cause this issue.
I no longer plumb professionally on a daily basis. I have been working for Dish since I came back from Iraq and am currently serving in the capacity of Field Service Manger which oversees installations and technicians. Thanks for using Fix Ya.

Posted on Jan 04, 2009

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