Question about Philips GOGEAR SA6045 MP3 Player

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I cant put or take off songs

My husband got songs on there but i cant play them it says file format not supported!!! i also cant figure out how to take them off

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  • lbj23 Dec 31, 2008

    sum songs won't play..says file format not supported..help!!!

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The songs that you are playing are either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).

-Tha Mp3 Doctor

Posted on Jan 01, 2009

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Hi ! first of all , you need window media 11 , but u need also a authentic windows, not a copie , i know i have one , and reinstall your cd ,on the cd you have a programme to convert to mp3 and wma , let me know yvon chow !!!

Posted on Dec 31, 2008

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WHEN I DOWN LOAD FILES TO MUSIC IT SAYS IT CANT SUPPORT THE FILE I HAVE HAD PROBLIMS WITH THIS UNIT SINCE I GOT IT.


go to your user manual. The format that the songs are in may not be supported. for example: if your player is a mp3 play the song have to be mp3 formate. it wont play WAV or AAC/MP4. looking at your manual found online here

http://www.p4c.philips.com/files/s/sa5285_37/sa5285_37_pss_aen.pdf


Compression format: MP3, WMA, AAC
•ID3 Tag support: Album title and artist name
•MP3 bit rates: 8-320 kbps and VBR
•WMA bit rates: 5-192 kbps VBR
•WMA sample rates: 8, 11.025, 16, 22.050, 32, 44.1, 48 kHz
•MP3 sample rates: 16, 32, 44.1, 48, 11.025, 22.050, 24, 8 kHz
•Digital Rights Management: Windows Media DRM for Portable Devices, Supports download & subscription music services

these are the formates supported. also make sure the music is in the proper folder

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My husband got somemusic on my go gear mp3 player and it wont let me listen to it it says file format not supported and i dont know how to take them off or get more on!


The songs that you are playing are either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).

-Tha Mp3 Doctor

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"File Format Not Supported" - SA6045/37
The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management."

If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by highlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneath the word "rip," and selecting "format", and then "mp3".

Good luck!

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Nov 06, 2008 | Philips GOGEAR SA6045 MP3 Player

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Help? svp!


"File Format Not Supported" - SA6045/37 The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management." 
If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by  higlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneth the word "rip," and selecting "format", and then "mp3".
Good luck!
-Tha Mp3 Doctor

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There are two possibilities - corrupt DB or songs in wrong format.
If it is a corrupt DB, then go to RCA's website for the latest firmware upgrade.
http://support.rcaaudiovideo.com/downloads.aspx?product=25
Make sure the songs are in the correct format. Make sure the songs are not AAC, WAV, streaming, or some other non-supported format
Mp3 players are more complicated than ever. This player may only accept DRM-encrypted WMA files. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license. If the song says that it has no license, it will not work with this player. One remedy is to use mp3 converter software to convert all of those wma files to Mp3's - I don't know of any free ones, but you can certainly look for free Mp3 Converters. Another remedy on unlicensed songs is to hit the "acquire license" link in the license tab, if one exists.
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Open my computer, right click sansa file, hit format... it should wipe out the whole mp3 player... fresh for a new set of songs

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