Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune frozen, can not reset computer doesnt recognize it plugged in

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  • twiant Dec 31, 2008

    its froze on the start up page with the logo and the white line

  • Anonymous Dec 31, 2008

    the zune froze on the start up page

  • Anonymous Dec 31, 2008

    Same thing just happened to me. Same day

  • Jorge R Dec 31, 2008

    EXACTLY THE SAME PROBLEM RIGHT NOW...

    ZUNE LOGO AND WHITE BAR AT BOTTOM AND NOTHING HAPPENS, DOESNT START, DOESNT SYNC, DOESNT RESTART

    ON BOTH OF MY ZUNE'S... A 30GB AND THE NEW 120GB !!!

    IS IT CUZ ITS 12/31/2008 AND NEEDS A FIRMWARE UPDATE?

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The 30 Gig Zunes have a bug in how it processes the date. Per MS it will fix its self 1 Jan 2009

http://forums.zune.net/ShowPost.aspx?PostID=408989

Jim

Posted on Dec 31, 2008

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Wheni was listening to my zune musics it just froze and now it wont turn on?


First step is to let it drain completely and then plug it in once fully dead to see if it resets itself and clears the problem. If that doesn't work the next step
Soft Reset: Plug it in to the computer. If the computer recognizes it you can likely reset it. to do that push and holding the back and up buttons together.
Hard Reset: this will erase the information on your zune and restore it to factory settings with no information on it. Your information will be re-synced when you plug it back in to your comptuer.
http://www.zune.net/en-US/support/zuneplayers/solvingproblems/reinstallplayer.htm

Nov 16, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120 , will not connect to my pc, it tells me "to update software"


First step is to let it drain completely and then plug it in once fully dead to see if it resets itself and clears the problem. If that doesn't work the next step
Soft Reset: Plug it in to the computer. If the computer recognizes it you can likely reset it. to do that push and holding the back and up buttons together. Even if not recognized try doing this.
Hard Reset: this will erase the information on your zune and restore it to factory settings with no information on it. Your information will be re-synced when you plug it back in to your comptuer.
http://www.zune.net/en-US/support/zuneplayers/solvingproblems/reinstallplayer.htm

Oct 10, 2011 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune is not recognized by my pc


Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

Oct 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Frozen 4gb zune.


i had this problem too, i would plug the zune into the computer trough usb cord, and have your zune home page come up automatically if it doesnt click the zune software shortcut. Go to top corner and go to settings, after that go to device and syce options. finally you need to press erase all content and your zune will be clean and rebooted up. when i did this my zune turned on and was back to normal, the only thing that sucked was that it took so long for me to figure this out and i had to syce everything back on my zune agian

e mail me if you have anymore questions at zombiepoptartz@yahoo.com
i can also help you with many other microsoft problems

hope this helps

Apr 11, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune doesnt turn on and when i try connecting to my computer at times it doesnt recognize it and when it recognises it the battery shows empty and begins to charge when charge is complete and i unplugg...


If you had this Zune for a long time this will happen at times because the batteries are rechargeable instead of batteries but if it doesn't turn on you could reset it by pressing the middle button and pressing the up button at the same time.

Feb 16, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune freezes


Have you tried a hard reset? You can do this by pressing and holding the back button and the top part of the zune pad at the same time until the zune restarts.

If you can get the zune restarted you might want to check for firmware updates or try reinstalling firmware. If you are still having issues and the Zune is less than a year old it may be easiest to just send it of to Microsoft.

Jan 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune wont charge


unplug the zune. hold the back button and hold the up button until the zune restarts. wait until it turns back on. open the zune program. then plug in your zune. it should work.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

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if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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