Question about Creative Labs Zen Digital Media Player

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Creative Zen: Screen blank, but plays. - Creative Labs Zen Digital Media Player

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  • detritus66 Jan 26, 2009

    When switched on the display is just lit up but no picture you can get it to play music eventually but you can not see where you are in regards to menu etc


  • cybrtitan Mar 11, 2009

    i think the backlight is out so it would be useful if someone could get a youtube video on how to replace the screen

  • Anonymous Mar 25, 2009

    damnit. works sometimes .. then just blank screen still lit up but i cannot access my library. grrr

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I have seen that problem with other Creative players including my old Zen Xtra 30GB. If it is less than 3 months old I would suggest sending it in for replacement. Creative's warranty period is only 90 days. If it is out of warranty, it may cost more to get it repaired or replaced than it is worth. Creative products are great but in recent years their support and warranty policies have gotten horrible and repair costs are usually not worth it.
When mine did that I put it away for a week or so and when I turned it on again, the display worked normally. It started acting up one other time, and I came to the conclusion that it was a heat issue causing my problem. Unfortunately it developed power issues and as I said, they wanted more to fix it after a year than it was worth and I opted for an iPod.
Cheers and best wishes.

Posted on Jan 01, 2009

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-Tha Mp3 Doctor

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