Question about HP Deskjet 6940 InkJet Printer

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Banner problem xp home

Have interfaced with hp fo a week now and also received new unit but have same problem. printer works on all phases except when printing a banner. if i make more than a 2 page banner just prior to end of 2nd sheet it skips and continues on 3rd sheet then skip near end of 3rd sheet and continues at statr of 4th sheet. if you fold over on it self nothing has been missed it all lines up ok. when setting up it calls for banner paper i do everything called for but it skips. have uninstalled drivers, reinstalled with same results. tried using 2nd computer same problem. i am interfacing with ethernet because if i go usb it shuts my system down. i also have an epson all in one on same pc am using xp home

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  • Dick Phelps Jun 24, 2007

    More Details:

    When I print a banner of longer than 2 pages it does take paper in and print as a banner should but any text or pictures I place across page do not come out properly when it is printed.
    Everything is ok across page 1 & 2 but text or pictures on end of page 2 stop short and continue at start of page 3 and do the same at end of page 3 and continue at start of page 4.
    If I fold paper over at end of page 2 it will align up with start of page 3, nothing missing just a gap and same thing for page 3 & 4.

    Have talked with Hp support done everything they suggested to no avail.

    This problem is the same on 2 different PC'S and they sent me a new printer.

    Here is what they suggested and what I have done.

    1. Make sure paper is in right and select banner paper from paper type.

    2. remove all drivers and reinstall

    3. purchase good USB cable, I got Geek Squad $34 at best buy.

    4. Take all other printers off system reinstall drivers for HP6940 with security turned off (only did this on the PC I wish to use).

    5. followed all suggestions they requested on selecting banner paper type and procedure for printing.

    As I said before I have an old HP 712 that I can still use and this program still works perfect on that printer but that printed call for checking banner box and putting a switch in banner position before printing when I go to printmaster help is tells me to go to continous print which Hp6940 does not give me this option, I think when I select banner paper this is suppose to do this using software.

    I am using Printmaster Platinum 17 and have been using their program for 6 or seven years from version 8 up to version 17 with no problems.

    I also tried o use Ethernet instead of USB input with same results.

    Printer works perfect for all other functions that I have tried.

    Hope this helps



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Did you reinstall the drivers from the original cd? If so, then uninstall the drivers completely, download the latest updated version of the full driver from here; Install the printer and see if the problem is the same. uninstall and reinstall the printmaster software manually - go to this link for detailed instructions; Try the procedure on this link next; Then try this link - see if you can get the hp printer to work by emulating a different model; There are no relevant updates for the printmaster software, but it could be worth checking this link occasionally, and download the available updates to see if they make any difference (unlikely, but worth a try); If this doesn't help, then there is a currently unfixed compatibility issue with the printmaster software. Contact Broderbund directly on this link; See if they have anything to say - it may be that they will address the issue if they haven't so far. Hope this helps :)

Posted on Jul 20, 2007

  • Nigel Ridehalgh
    Nigel Ridehalgh Jul 20, 2007

    PS - try emulating the older hp 712 model if it lets you :)



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