Question about Apple iPod shuffle Second Gen. Silver (1 GB) MP3 Player (MA564LL/A)

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I cant get my ipod to sync. the message i get is, "the ipod jeremy cannot be synced. the required disk cannot be found." At the same time, i see the device on itunes

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  • 250 Answers

Hi there,
Something has corrupted so you need to reinstall iTunes, restore the ipod then resync it.
Download the very latest version of iTunes from the Apple site. This will update all the drivers on your PC, so install that.
Once installed, before connecting you ipod, press and hold the Select and Menu buttons on the ipod until the apple logo appears, then press and hold the Select and Play/pause buttons until it displays 'ok to disconnect'. Now connect it to the pc - this puts it in disk mode. When it appears on itunes click the 'Restore' button on it's main page.
That should, once it's updated, restarted (let it do this itself) and resynced, have you up and running again.

All the best
Sean
PiDigital

Posted on Dec 31, 2008

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