Question about Apple iPod shuffle Second Gen. Silver (1 GB) MP3 Player (MA564LL/A)

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I cant get my ipod to sync. the message i get is, "the ipod jeremy cannot be synced. the required disk cannot be found." At the same time, i see the device on itunes

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  • 250 Answers

Hi there,
Something has corrupted so you need to reinstall iTunes, restore the ipod then resync it.
Download the very latest version of iTunes from the Apple site. This will update all the drivers on your PC, so install that.
Once installed, before connecting you ipod, press and hold the Select and Menu buttons on the ipod until the apple logo appears, then press and hold the Select and Play/pause buttons until it displays 'ok to disconnect'. Now connect it to the pc - this puts it in disk mode. When it appears on itunes click the 'Restore' button on it's main page.
That should, once it's updated, restarted (let it do this itself) and resynced, have you up and running again.

All the best
Sean
PiDigital

Posted on Dec 31, 2008

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I get the following error messages: Attempting to copy to the disk failed, disk could not be read or written to & Erro message: The iphone cannot be synced. The required disk cannot be found.


I was having a similar problem. I kept getting a "device timed out" or a "disk cannot be found" error when syncing.
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http://support.apple.com/kb/HT1320

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it seems to be the file is not found on ur hard drive..

just check whether u can play those files on itunes..
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I would go ahead and do a system restore - this is a separate method from the resetting all settings. The restore will delete all songs and hoepfully replace any key system files that may have been lost, just in case too many were loaded onto player initially.

There are also the 5 R's listed in the manual.

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stivshekar
Try to do a full restore in disk mode.
1. Put your iPod into disk mode - Press top and center buttons simultaneously until you see the Apple symbol come up. As soon as you see the Apple symbol press the center and bottom (play) buttons simulataneously until you see a check mark. After this try to restore in iTunes. We recommend manually managing music versus syncing. But that is a personal choice. If you sync then going to another computer will wipe your music.
2. If 1 doesn't work try removing all USB devices from your computer and reboot. Then restore again either normally or disk mode.
3. Let us know, if you need further assistance.

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