Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune frozen with zune logo on screen

Froze with logo on screen and back and up buttons not solving the problem

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  • Anonymous Dec 31, 2008

    Mine seems to have done the same thing to me this morning it just wont do anything at all i guess im just going to have to wait for it to die and try again later. I also tried resetting it but I get nothing at all...

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A lot of people are having this issue. let the battery run down and try connecting it to your PC again after the new year.

Posted on Jan 01, 2009

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There is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Posted on Dec 31, 2008

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MY ZUNE IS A PIECE OF SH*T


Black screen? No response at all? Zune logo? Battery symbol? Error message? Lock button on?
Aw heck, since you think it's a piece of sh*t anyways, grab a ball peen hammer and have fun...

Feb 28, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune frozen with logo


Let the battery drain completely and then plug into computer. There was a leap year glitch from Microsoft and the fix is working today. Ours froze yesterday and it's OK this morning. This only fixes those that froze Dec. 31st.

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune frozen with logo


ahhh, yes, the frozen Zune. Figured it out, hm? Got it working, right? Good...

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Frozen screen


Got it working again. Disassemble and disconnect the batery for about 10 seconds. This worked to resent mine and it's working again. Not sure if it's permanent, but working for now.

Disassembly instructions:
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Frozen zune


try reformatting it then reinstall the zune formware that might fix the issue.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune screen froze


http://forums.zune.net/403986/ShowPost.aspx check the zune forums for any updates. microsoft is looking for a solution. this happened to every 30g owner 12am/2am

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

30 gig Zune is froze up


Mine is locked up also. I tried the back and up keys simultaneously and nothing happened. The screen is stuck on the zune logo with the white bar on the bottom.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

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