Question about Microsoft Zune JS8-00001 Digital Media Player

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Stuck on ZUNE screen

Just tried to turn it on and it is now stuck on the start up ZUNE screen. How do I fix this?

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  • fix4larry Dec 31, 2008

    I just discovered I have the locked Zune screen too. I have it connected to external power on my desk and I can't get it to reset with or without the power connected.

  • joanie22 Dec 31, 2008

    I have the exact same problem. Just discovered it today.

  • buddahda Dec 31, 2008

    mine does the same thing. used it yesterday and everything was fine. this morning when i woke up it was stuck on zune screen and has been that way sincer.

  • Anonymous Jan 10, 2009

    when i try to turn it on its stuck on the zune loading screen

  • cngadison Feb 16, 2009

    My Zune 30gb worked fine yesterday and today it is stuck on the startup screen and it won't reset or do anything else. HELP!

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  • 38 Answers

Hehe, good ol' Msoft flubbed again. All fixed now.

Posted on Mar 11, 2009

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2 Answers

My Zune 30GB is frozen on the start up thing!


Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

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Stuck on startup screen.


pull the case apart and pull the battery out for about thirty seconds. put it back in and back together and it should work.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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1 Answer

Stuck on startup screen.


Hello my friend, I was about to throw my zune to the trash but I thought, what the hell let's open this piece of ****. So I looked up for a video in youtube: http://www.youtube.com/watch?v=pJwLn75RQRM, this guy teaches you how to change your zune hard drive, it's preaty cool. So I opened my device and first I disconeccted and connected both cables (Battery and the other one I don't know what it is...), started up my device and walahh!! it worked. I hope it works for you!
Eduardo Mexico

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Stuck on ZUNE start up screen


try rsetting the zune by , hold the back and middle butttons for 10-15 seconds then it should reset, hope this helps

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

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Mine is locked up also. I tried the back and up keys simultaneously and nothing happened. The screen is stuck on the zune logo with the white bar on the bottom.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30 Gig stuck in partial boot up.


mine shows the same thing. i've tried evrything. im thinking i might take it apart. at first i thought it was the battery. but now i think its the hdd.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

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Zune not working


If these are the 30GB zunes there is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

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1 Answer

When selecting a song the zune got stuck


push and hold down the back button and up on the "D" pad at the same time it will shut down then you can turn it back on and worky worky

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