Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My 30 gb zune is frozen

I turned my zune on and it was a black screen and then i pluged it in my computer and then it was still frozen and i had reset it by holding all 3 buttons and then it worked for 5 minutes i charged it and then when i went to play music it was frozen at the main screen and it has been like that for 2 days already and the battery will not die and i have tried everything and this will not work for me at all the zune products **** they are no good everything needs to go back to the old days i played my 30gig in the car going to work, went to lunch and it got stuck on the start up screen. Came home and tried to fix it, the computer won't even recongize it. i turned on my wifes zune and the same thing happened, and the reset it's even work, so turning it off isn't an option.

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  • Mebworks Dec 31, 2008

    I have the exact same problem, including the same issue with my Wife's, except it started with my wifes Zune in the car then Mine froze when I got to work and tried to turn it on. In both cases the Zune initially was black then began to start up and froze on the logo. I've tried the up and back button reset as well as the up, back and play/pause button reset, nothing works. I'll try letting it drain then see what happens but this is very strange particularly when my wife and I use different computers to access our Zunes, I'm wondering if there may be something in the latest siftware or firmware update that is amiss. I hope someone has an answer, Thanks.

  • seadogg615 Dec 31, 2008

    Same problem with the frozen logo screen.  I am a microelectronics technician, so I am familiar with the procedures that was posted.  I have reset both flexible conductor connections, (the battery and the harddrive) but it still reverts to the same problem.  The hardrive does shut down unexpectedly, so I may have a bad harddrdive.  Not sure if this helps anyone, but that is what I am running into.

  • Anonymous Feb 15, 2009

    i turned on my zune and it turned off then i pluged it in the computer and it keeps turning on and off over and over agin i need help

  • Hightop00 Mar 24, 2009

    MY zune just wont work i used it to workout one day and it just stopped working it didnt hit any wieghts but when i turned it on the logo poped up and the after that that screen just went blac.i tried to drain the power but nothing is really workning someone PLEASE HELP!

  • bambaaftc May 12, 2009

    My Zune freezes at the main screen

    And then I end up leaving it like that and it dies.

    I can't even charge it because it wont connect.

    I've left it on the charger for over two days and still nothing.

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I really need someone too fix my zun my little brother broke it he keeps on hitting it so now it's stuck on the same screen i tried everything i'm going krazzy the screen color keeps massing up. so some one tell me how to fix it plz

Posted on Nov 24, 2010

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There is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Posted on Dec 31, 2008

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There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Posted on Dec 31, 2008

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My zune will not turn on


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This is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
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pull the case apart and pull the battery out for about thirty seconds. put it back in and back together and it should work.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

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http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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Please help!!!!!!!!!!!!!!!!!!!!!!1


My Zune 30 is frozen. What should I do?
Follow these steps:
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  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

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